Overall rating: 5 out of 5 based on 2 reviews.
Overview
Executive Contact Center Wi Tribe Job in Pakistan Islamabad VAC4176
Summary of Position:
Answer calls and inquiries from all wi-tribe customers or prospects while providing an excellent quality of service, with the objective of ensuring the customers loyalty.
This is an Islamabad-based position.
Regular Duties & Responsibilities:
- Answer the calls and inquiries from all customers with courtesy, efficiency and professionalism.
- Process and escalate all customers’ requests following the processes and procedures as defined by the Customer Care direction.
- Serve all customers through defined channels (Call, E-mail and Web Chat).
- Handle, follow up and resolve customer complaints.
- To perform other duties as assigned.
- Follow the company’s SOPs and Policies.
Knowledge & Competencies:
- Basic computer knowledge and technical skills.
- Strong communication skills.
- Handle work under pressure.
- Team spirit.
- Active listening.
- Initiative taker and self-motivated.
- Fast Learner.
- Customer oriented.
- Well versed with geographical whereabouts of major cities of Pakistan.
Education & Work Experience:
- Fresh Graduates may apply who have completed their studies.
- Any related experience would be a plus point.
Other Information:
- May be exposed to short, intermittent, and prolonged periods of sitting in performance of job duties.
Note: you will be required to attach the following:
1. Resume / cv
2. Passport-size photograph
About wi-tribe-jobs
wi-tribe is bringing broadband connectivity across emerging markets. Our goal is to deliver innovative and personalized broadband products, services and content to consumers and businesses across our countries of operation, helping create their own world, online.
