Executive Contact Center Wi Tribe Job in Pakistan Islamabad VAC4176 Summary of Position:

Answer calls and inquiries from all wi-tribe customers or prospects while providing an excellent quality of service, with the objective of ensuring the customers loyalty.

This is an Islamabad-based position.

Regular Duties & Responsibilities:

Answer the calls and inquiries from all customers with courtesy, efficiency and professionalism.
Process and escalate all customers’ requests following the processes and procedures as defined by the Customer Care direction.
Serve all customers through defined channels (Call, E-mail and Web Chat).
Handle, follow up and resolve customer complaints.
To perform other duties as assigned.
Follow the company’s SOPs and Policies.

Knowledge & Competencies:

Basic computer knowledge and technical skills.
Strong communication skills.
Handle work under pressure.
Team spirit.
Active listening.
Initiative taker and self-motivated.
Fast Learner.
Customer oriented.
Well versed with geographical whereabouts of major cities of Pakistan.

Education & Work Experience:

Fresh Graduates may apply who have completed their studies.
Any related experience would be a plus point.

Other Information:

May be exposed to short, intermittent, and prolonged periods of sitting in performance of job duties.

Note: you will be required to attach the following:
1. Resume / cv
2. Passport-size photograph

Executive Contact Center Wi Tribe Job in Pakistan Islamabad VAC4176

Job Description