Overall rating: 5 out of 5 based on 2 reviews.
Overview
Executive Field Support Wi-Tribe Job in Lahore Pakistan
Summary of Position::
To provide good technical support to all walk-in and in-field customers along with a good customer experience.
Essential Duties and Responsibilities::
- To provide Level 3 support to customers at their premises if required.
- To take ownership of customer issues.
- To resolve / escalate complaints for resolution
- To ensure shift timings / care center timings and preservation of customer oriented ambience
- To upsell company’s image through “customer first policy” and “timely response”
- To meet all the targets assigned on individual level as well as care center level
- To sell and upsell services to walk-in customers
- To help care center team in selling / upselling or even retaining customers
- To conduct outdoor activities for Sales & Collection promotion
Required Competencies::
- Possess strong knowledge of systems i.e. customer center, Helpdesk, LSLP etc.
- Possess good knowledge of excel and power point
- Expert level knowledge for technical issue and troubleshooting
- Knowledge of company products, services and policies
- Positive Attitude with stress handling & anger diffusion skills
- Dedication towards work
- Multitasking skills.
Education and/or Experience::
- Must be Graduate in computer science / Telecom.
- At least 1-2 years on experience in relative field.
About wi-tribe-jobs
wi-tribe is bringing broadband connectivity across emerging markets. Our goal is to deliver innovative and personalized broadband products, services and content to consumers and businesses across our countries of operation, helping create their own world, online.
