Executive Field Support Wi-Tribe Job in Lahore Pakistan

Executive Field Support Wi-Tribe Job in Lahore Pakistan

Summary of Position::

To provide good technical support to all walk-in and in-field customers along with a good customer experience.

Essential Duties and Responsibilities::

• To provide Level 3 support to customers at their premises if required.
• To take ownership of customer issues.
• To resolve / escalate complaints for resolution
• To ensure shift timings / care center timings and  preservation of customer oriented ambience
• To upsell company’s image through “customer first policy” and “timely response”
• To meet all the targets assigned on individual level as well as care center level
• To sell and upsell services to walk-in customers
• To help care center team in selling / upselling or even retaining customers
• To conduct outdoor activities for Sales & Collection promotion

Required Competencies::

• Possess strong knowledge of systems i.e. customer center, Helpdesk, LSLP etc.
• Possess good knowledge of excel and power point
• Expert level knowledge for technical issue and troubleshooting
• Knowledge of company products, services and policies
• Positive Attitude with stress handling & anger diffusion skills
• Dedication towards work
• Multitasking skills.

Education and/or Experience::

• Must be Graduate in computer science / Telecom.
• At least 1-2 years on experience in relative field.