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Overview
IT Customer Support Engineer LUMS Job in Lahore
Main Responsibilities
- Troubleshooting IT software and hardware problems at the Helpdesk and around the campus, individually or as a team
- Dealing with students and lab usage policies enforcement.
- Provide technical support to students in computing labs (24*7), work in rotating shifts.
- Taking phone calls, logging and assigning tickets at Helpdesk and providing appropriate solution to the users after office hours and on weekends
- Record lectures and other events; facilitate web casting/recording requests after office hours and on weekends.
- Following up calls in progress
- Working with other IST members as and when required
Requirements
- Bachelor’s in Computing / Computer Science / IT from an HEC recognized university.
Experience (Minimum): 1 – 4 years
About LUMS
The Lahore University of Management Sciences, or LUMS, is a residential research university located in Lahore, Pakistan. LUMS was established in 1984 by a group of industrialists and professionals belonging to some of Pakistan's private and public sector corporations. According to the Higher Education Commission of Pakistan, LUMS is the top ranked Pakistani university among institutions that offer degrees in Business Management and Information Technology in South Asia.
