Zohaib AKhund

'-          With 7 years of experience in Information Technology field, I have been working mostly in Software development. Although my degree suggests otherwise, my analytical skills allowed me to grasp and understand complex software requirements easily and I was able to climb up the ladder swiftly.   -          Started as CSR in the Application Development team and moved to the position of Project Manager in a short time span of 4 years.   -          Had to do lot of self learning and training, which assisted me to understand and write complex queries in SQL and I was able perform SQA responsibilities efficiently by creating a library of automated audits.   -          A good listener and didn't hesitate to learn from my seniors and juniors and I have passed on what I have learned to other team members.   -          Have good research capabilities and I love to participate and enjoy challenging tasks.   -          Have strong communication skills in English and combining it with my curiosity for software concepts and logics, I was able to author several requirements and technical documents for my clients.   Experience Basecamp Data Solutions Project Manager November 2017 – Present Responsibilities and Achievements: -          Manage all Software development projects. -          Provide status update to overseas as well as all local stakeholders. -          Supervise all day to day business reporting operations. -          Update project management tool and ERP with relevant information. -          Communicate all task priorities on weekly basis to Team Leads. -          Communicate deadlines to related PMOs. -          Supervise QA operations. -          Created project management rules and processes for the team to avoid task holdups and bottlenecks. -          Worked closely with Overseas stakeholders to ensure that deliverable(s) are provided in timely fashion. -          Trained SQA and Documentation Lead to perform their duties properly. -          Pointed out areas of improvement to Team leads to focus and improve efficiency. -          Helped and groomed team leads to become organised for their daily stand up meetings and project management.   Other Tasks and Initiatives:   -          Started a initiative to improve cleanliness and work environment, by creating an survey form for the whole office, where all 4 office areas are defined in order to do proper ranking, which in return improved work environment and cleanliness issues in the office. -          Created a resource booking platform for commonly used company resources for the team members. -          Helped organise leave management with HR.   SQA Team Lead July 2016 – October 2017 (1 year 4 months) Responsibilities and Achievements: -          Managed and delegated SQA tasks. -          Managed all day to day operational tasks and coordinated with development team to resolve and deliver BI reports in timely manner. -          Created QA process to improve operations. -          Automated several audits and created dashboard for QA team. -          Training and interviewing QA resources. -          Trained and Shifted team focus on agile testing. -          Reviewed daily tasks performed by team members. -          UAT meeting with Stakeholders. -          Created QA documentation and Test Plans. -          Coordinated with Offshore as well as local stakeholders with status updates on all SQA Tasks.   Senior SQA Engineer December 2015 – June 2016 (7 months) Responsibilities and Achievements: -          Performed testing on various modules, reports and portal. -          Reported bugs and issues in day to day operational reporting. -          Improvised the BI reporting operations by creating automated audits, SQL queries to avoid manual testing and was able to reduce 4 - 5 hours of operations time. -          Created Test cases, test plans and strategies for projects. -          Auditing BI reports using SQL Queries.   Technical Writer November 2014 – November 2015 (1 year 1 months) Responsibilities and Achievements: -          Create SRS, SDS, User Manuals and Guides for Internal as well as External stakeholders. -          Created detailed technical documentations with complete ERD and workflows. -          Gathered requirements and document for development team. -          Create Documentation folder structure, standard templates and formatting to be utilised in all documentation. -          Trained new writers on domain and documentation strategies. -          Maintain company documentation repository. -          Coordinated with Project Manager to review documentation and add information.   Customer Support Representative August 2014 – October 2014 (3  months) Responsibilities and Achievements: -          Reviewed support tickets on day to day basis. -          Communicated to clients and team according to the defined SLAs. -          Coordinated with Dev Team to ensure support is provided in timely manner. -          Escalated and reproduced bugs and issues provided by clients and provide clear communication to team. -          Created support portal reporting for Project Manager to review ticket trends as well recurring issues. -          Improved ticket management and communication workflow.     Project IN:FUSE Business Analyst January 2011 – July 2013 (2 years 4 months) Responsibilities and Achievements: -          Requirement gathering and documentation. -          Creating business plans for clients that led to easy loan approval. -          Coordinated with offshore as well as remote team members on day to day basis for project status and helped in achieving targets. -          Communicated to clients with statuses and approvals. -          Worked with manager to create detailed feasibility reports for business ideas. -          Created websites in popular CMS tools such as Wordpress, Joomla and HTML for clientele.