RecruiterPK

Description

–          With 7 years of experience in Information Technology field, I have been working mostly in Software development. Although my degree suggests otherwise, my analytical skills allowed me to grasp and understand complex software requirements easily and I was able to climb up the ladder swiftly.

–          Started as CSR in the Application Development team and moved to the position of Project Manager in a short time span of 4 years.

–          Had to do lot of self learning and training, which assisted me to understand and write complex queries in SQL and I was able perform SQA responsibilities efficiently by creating a library of automated audits.

–          A good listener and didn’t hesitate to learn from my seniors and juniors and I have passed on what I have learned to other team members.

–          Have good research capabilities and I love to participate and enjoy challenging tasks.

–          Have strong communication skills in English and combining it with my curiosity for software concepts and logics, I was able to author several requirements and technical documents for my clients.

Experience
Basecamp Data Solutions
Project Manager
November 2017 – Present

Responsibilities and Achievements:

–          Manage all Software development projects.

–          Provide status update to overseas as well as all local stakeholders.

–          Supervise all day to day business reporting operations.

–          Update project management tool and ERP with relevant information.

–          Communicate all task priorities on weekly basis to Team Leads.

–          Communicate deadlines to related PMOs.

–          Supervise QA operations.

–          Created project management rules and processes for the team to avoid task holdups and bottlenecks.

–          Worked closely with Overseas stakeholders to ensure that deliverable(s) are provided in timely fashion.

–          Trained SQA and Documentation Lead to perform their duties properly.

–          Pointed out areas of improvement to Team leads to focus and improve efficiency.

–          Helped and groomed team leads to become organised for their daily stand up meetings and project management.

Other Tasks and Initiatives:

–          Started a initiative to improve cleanliness and work environment, by creating an survey form for the whole office, where all 4 office areas are defined in order to do proper ranking, which in return improved work environment and cleanliness issues in the office.

–          Created a resource booking platform for commonly used company resources for the team members.

–          Helped organise leave management with HR.

SQA Team Lead
July 2016 – October 2017 (1 year 4 months)

Responsibilities and Achievements:

–          Managed and delegated SQA tasks.

–          Managed all day to day operational tasks and coordinated with development team to resolve and deliver BI reports in timely manner.

–          Created QA process to improve operations.

–          Automated several audits and created dashboard for QA team.

–          Training and interviewing QA resources.

–          Trained and Shifted team focus on agile testing.

–          Reviewed daily tasks performed by team members.

–          UAT meeting with Stakeholders.

–          Created QA documentation and Test Plans.

–          Coordinated with Offshore as well as local stakeholders with status updates on all SQA Tasks.

Senior SQA Engineer
December 2015 – June 2016 (7 months)

Responsibilities and Achievements:

–          Performed testing on various modules, reports and portal.

–          Reported bugs and issues in day to day operational reporting.

–          Improvised the BI reporting operations by creating automated audits, SQL queries to avoid manual testing and was able to reduce 4 – 5 hours of operations time.

–          Created Test cases, test plans and strategies for projects.

–          Auditing BI reports using SQL Queries.

Technical Writer
November 2014 – November 2015 (1 year 1 months)

Responsibilities and Achievements:

–          Create SRS, SDS, User Manuals and Guides for Internal as well as External stakeholders.

–          Created detailed technical documentations with complete ERD and workflows.

–          Gathered requirements and document for development team.

–          Create Documentation folder structure, standard templates and formatting to be utilised in all documentation.

–          Trained new writers on domain and documentation strategies.

–          Maintain company documentation repository.

–          Coordinated with Project Manager to review documentation and add information.

Customer Support Representative
August 2014 – October 2014 (3  months)

Responsibilities and Achievements:

–          Reviewed support tickets on day to day basis.

–          Communicated to clients and team according to the defined SLAs.

–          Coordinated with Dev Team to ensure support is provided in timely manner.

–          Escalated and reproduced bugs and issues provided by clients and provide clear communication to team.

–          Created support portal reporting for Project Manager to review ticket trends as well recurring issues.

–          Improved ticket management and communication workflow.

Project IN:FUSE
Business Analyst
January 2011 – July 2013 (2 years 4 months)

Responsibilities and Achievements:

–          Requirement gathering and documentation.

–          Creating business plans for clients that led to easy loan approval.

–          Coordinated with offshore as well as remote team members on day to day basis for project status and helped in achieving targets.

–          Communicated to clients with statuses and approvals.

–          Worked with manager to create detailed feasibility reports for business ideas.

–          Created websites in popular CMS tools such as Wordpress, Joomla and HTML for clientele.