Description

CAREER SKILLS

è HR MANAGEMENT                                                                               à TEAM MANAGEMENT

à  PROCESS RE-ENGINEERING                                                          à OPERATIONS MANAGEMENT

WORK PROFILE

HR Manager – GTV News       10-MAR-2021 till-PRESENT

Ø  Oversees the administration of Workforce.

Ø  Recruits, interviews, hires, and trains new staff in the department.

Ø  Oversees the daily workflow of the department.

Ø  Provides constructive and timely performance evaluations.

Ø  Handles discipline and termination of employees in accordance with company policy.

Ø  Recruits, interviews, hires, and trains new staff in the department.

Ø  Oversees the daily workflow of the department.

Ø  Provides constructive and timely performance evaluations.

Ø  Handles discipline and termination of employees in accordance with company policy.

Ø  Recruits, interviews, tests, and selects employees to fill vacant positions.

Ø  Plans and conducts new employee orientation to foster positive attitude toward Company goals.

Ø  Coordinates management training in interviewing, hiring, terminations, promotions, performance review,          safety, and sexual harassment.

Ø  Advises management in appropriate resolution of employees relations issues.

Ø   Responds to inquiries regarding policies, procedures, and programs.

Ø  Administers salary administration program to ensure compliance and equity within organization.

Ø  Prepares reports and recommends procedures to reduce absenteeism and turnover.

SENIOR TECHNICAL CONSULTANT HR                                                                                       7-APR 2001 till 30-AUG-2019

è Experience in the operation of 24×7 mission critical facilities.

è Critical thinking and challenging the status quo to creative, nonstandard and innovative solutions.

è Strong leadership and decision making skills.

è 15+ years of Supervisory or Management level experience.

è Experience in leading and organizing teams.

è Provides technical support to pre-sales team.

è 3+ years of experience in Service Delivery (Service Level Management, Capacity

è Management, Availability Management, or IT Management) or Service Support (Problem Management, Incident Management, Change Management, Operations Handling Management, Service/Help Desk)

è Develop Process & IT strategy relates to Organization work – specific to IT/Operations.

è Experience in improving the business value of IT and different Operations sectors.

è Strong understanding of industry operations and dynamics through experience in a specific industry.

è Experience leading or managing small and large teams effectively and planning/structuring analytical work.

TECHNICAL OPERATIONS CONSULTANT                                                                                   18-APR 2016 till 30-JUL-2019

·    Experience in the operation of 24×7 mission critical facilities.

·    Customer focused with relative experience in customer facing roles.

·    Performed duties as a Project Coordinator@ Petro Rabigh for Dell Workstations Lease Project. ·         Actively involved in monitoring and planning for roll out of more than 2000 workstations.

·    Monitoring Assets inventory and SPARES used for the associated project.
PROJECT MANAGER                                                                                                                                 27-AUG 2014 till 23-MAR-2016

·    Experience in the operation of 24×7 mission critical facilities.

·    Customer focused with relative experience in customer facing roles.

·    Performed duties as a Project Manager @ Petro Rabigh for Aruba Clear Pass “NAC” Solutions. ·      Actively involved in implementation and POC with Petro Rabigh Network team.

·    Successfully completed the “NAC” project within project timeline.

·    Successfully able to achieve customer satisfaction from overall project Phase I & Phase II.

EDUCATIONAL QUALIFICATIONS

HADLEY UNIVERSITY (BCS)

HSSC (PAKISTANISCHOOL –ALKHOBAR)

PROFESSIONAL SKILLS

·    Create plans to address clients’ business needs.

·    Schedule regular meetings with customers to ensure they are satisfied.

·    Act as point of contact for complaints and escalate issues as appropriate. ·   Ensure both the company and clients adhere to contract terms.

·    Study competition to find new ways to retain customers.

·    Collaborate with internal teams (sales, senior management) to address customers’ needs.

PERSONAL Info:

Name:                                 Syed Muhammad Ali
D.O.B :                                February 5th 1978
Marital Status:              Married
CNIC#                                 42101-182941-3
PRC/Domicile:               SINDH
LinkedIn:               linkedin.com/in/syed-muhammad-ali-0a482618

Education

Pakistani International School

1992/1994 HSSC

Hadley Iniversity

2010/2014 BCS

Experience

GTV News

Mar-2021/Present HR Manager

 Oversees the administration of Workforce.
 Recruits, interviews, hires, and trains new staff in the department.
 Oversees the daily workflow of the department.
 Provides constructive and timely performance evaluations.
 Handles discipline and termination of employees in accordance with company policy.
 Recruits, interviews, hires, and trains new staff in the department.
 Oversees the daily workflow of the department.
 Provides constructive and timely performance evaluations.
 Handles discipline and termination of employees in accordance with company policy.
 Recruits, interviews, tests, and selects employees to fill vacant positions.
 Plans and conducts new employee orientation to foster positive attitude toward Company goals.
 Coordinates management training in interviewing, hiring, terminations, promotions, performance review, safety, and sexual harassment.
 Advises management in appropriate resolution of employees relations issues.
 Responds to inquiries regarding policies, procedures, and programs.
 Administers salary administration program to ensure compliance and equity within organization.
 Prepares reports and recommends procedures to reduce absenteeism and turnover.

Abdulla Fouad Holding Co

Apr2001/Aug-2019 SENIOR TECHNICAL CONSULTANT HR

 Experience in the operation of 24×7 mission critical facilities.
 Critical thinking and challenging the status quo to creative, nonstandard and innovative solutions.
 Strong leadership and decision making skills.
 15+ years of Supervisory or Management level experience.
 Experience in leading and organizing teams.
 Provides technical support to pre-sales team.
 3+ years of experience in Service Delivery (Service Level Management, Capacity
 Management, Availability Management, or IT Management) or Service Support (Problem Management, Incident Management, Change Management, Operations Handling Management, Service/Help Desk)
 Develop Process & IT strategy relates to Organization work – specific to IT/Operations.
 Experience in improving the business value of IT and different Operations sectors.
 Strong understanding of industry operations and dynamics through experience in a specific industry.
 Experience leading or managing small and large teams effectively and planning/structuring analytical work

PetroRabigh

Apr-2016/Jul-2019 TECHNICAL OPERATIONS CONSULTANT

Experience in the operation of 24×7 mission critical facilities.
• Customer focused with relative experience in customer facing roles.
• Performed duties as a Project Coordinator@ Petro Rabigh for Dell Workstations Lease Project. • Actively involved in monitoring and planning for roll out of more than 2000 workstations.
• Monitoring Assets inventory and SPARES used for the associated project

PetroRabigh

Aug-2014/Mar-2016 PROJECT MANAGER

Experience in the operation of 24×7 mission critical facilities.
• Customer focused with relative experience in customer facing roles.
• Performed duties as a Project Manager @ Petro Rabigh for Aruba Clear Pass “NAC” Solutions. • Actively involved in implementation and POC with Petro Rabigh Network team.
• Successfully completed the “NAC” project within project timeline.
• Successfully able to achieve customer satisfaction from overall project Phase I & Phase II.