Syed Muhammad Ali

CAREER SKILLS è HR MANAGEMENT                                                                               à TEAM MANAGEMENT à  PROCESS RE-ENGINEERING                                                          à OPERATIONS MANAGEMENT WORK PROFILE HR Manager - GTV News       10-MAR-2021 till-PRESENT Ø  Oversees the administration of Workforce. Ø  Recruits, interviews, hires, and trains new staff in the department. Ø  Oversees the daily workflow of the department. Ø  Provides constructive and timely performance evaluations. Ø  Handles discipline and termination of employees in accordance with company policy. Ø  Recruits, interviews, hires, and trains new staff in the department. Ø  Oversees the daily workflow of the department. Ø  Provides constructive and timely performance evaluations. Ø  Handles discipline and termination of employees in accordance with company policy. Ø  Recruits, interviews, tests, and selects employees to fill vacant positions. Ø  Plans and conducts new employee orientation to foster positive attitude toward Company goals. Ø  Coordinates management training in interviewing, hiring, terminations, promotions, performance review,          safety, and sexual harassment. Ø  Advises management in appropriate resolution of employees relations issues. Ø   Responds to inquiries regarding policies, procedures, and programs. Ø  Administers salary administration program to ensure compliance and equity within organization. Ø  Prepares reports and recommends procedures to reduce absenteeism and turnover. SENIOR TECHNICAL CONSULTANT HR                                                                                       7-APR 2001 till 30-AUG-2019 è Experience in the operation of 24x7 mission critical facilities. è Critical thinking and challenging the status quo to creative, nonstandard and innovative solutions. è Strong leadership and decision making skills. è 15+ years of Supervisory or Management level experience. è Experience in leading and organizing teams. è Provides technical support to pre-sales team. è 3+ years of experience in Service Delivery (Service Level Management, Capacity è Management, Availability Management, or IT Management) or Service Support (Problem Management, Incident Management, Change Management, Operations Handling Management, Service/Help Desk) è Develop Process & IT strategy relates to Organization work - specific to IT/Operations. è Experience in improving the business value of IT and different Operations sectors. è Strong understanding of industry operations and dynamics through experience in a specific industry. è Experience leading or managing small and large teams effectively and planning/structuring analytical work. TECHNICAL OPERATIONS CONSULTANT                                                                                   18-APR 2016 till 30-JUL-2019 ·    Experience in the operation of 24x7 mission critical facilities. ·    Customer focused with relative experience in customer facing roles. ·    Performed duties as a Project Coordinator@ Petro Rabigh for Dell Workstations Lease Project. ·         Actively involved in monitoring and planning for roll out of more than 2000 workstations. ·    Monitoring Assets inventory and SPARES used for the associated project. PROJECT MANAGER                                                                                                                                 27-AUG 2014 till 23-MAR-2016 ·    Experience in the operation of 24x7 mission critical facilities. ·    Customer focused with relative experience in customer facing roles. ·    Performed duties as a Project Manager @ Petro Rabigh for Aruba Clear Pass “NAC” Solutions. ·      Actively involved in implementation and POC with Petro Rabigh Network team. ·    Successfully completed the “NAC” project within project timeline. ·    Successfully able to achieve customer satisfaction from overall project Phase I & Phase II. EDUCATIONAL QUALIFICATIONS HADLEY UNIVERSITY (BCS) HSSC (PAKISTANISCHOOL –ALKHOBAR) PROFESSIONAL SKILLS ·    Create plans to address clients’ business needs. ·    Schedule regular meetings with customers to ensure they are satisfied. ·    Act as point of contact for complaints and escalate issues as appropriate. ·   Ensure both the company and clients adhere to contract terms. ·    Study competition to find new ways to retain customers. ·    Collaborate with internal teams (sales, senior management) to address customers’ needs. PERSONAL Info: Name:                                 Syed Muhammad Ali D.O.B :                                February 5th 1978 Marital Status:              Married CNIC#                                 42101-182941-3 PRC/Domicile:               SINDH LinkedIn:               linkedin.com/in/syed-muhammad-ali-0a482618