RecruiterPK

Education

Aga Khan University Hospital

2001 to 2005 BScN

Pakistan Institute of Management

2019 Diploma in Healthcare and Lean Management

Storz

2019 Sterile Processing Expert Training

Sterile Processing University

2018 Sterile Processing Management

Johns Hopkins USA

2017 Lean Six Sigma Training

Experience

King's College Hospital, Jeddah

June 2021 till date Project Director

As Clinical Lead (Acting Chief Nursing Officer) with designation of Project Director, King’s College Hospital, Jeddah, following were the major tasks:
• Designing state of art hospital (from schematic to final design)
• Defining organization structure and hospital services
• Preparation of Clinical Services Strategy (containing Differentiators, year wise service ramp up etc.)
• Operational planning of critical areas, lean processes introduction
• Staffing planning (with regard to clinical service requirement, nurse to patient ratios etc.)
• Identifying clinical differentiators of the market
• Planning international strategy to bring the planning of best hospital on paper
• Medical Equipment Planning
• Price benchmarking study participation
• Supporting in financial feasibility planning
• Liaison with Operating Partners (King’s College Hospital, London)

King’s College Hospital, Dubai

Feb 2020 till May 2021 Project Director

• Preparing clinical areas for JCIA survey and attaining zero observations in assigned areas
• Increasing utilization of Operating Theatres above 75%
• Training and development of staff for enhancing career growth (Anesthesia Technician, Cathlab Nurse, Operating Theatre Nurse)
• Introducing lean staffing structure and minimizing unnecessary hierarchies
• Introduced patient experience survey and the bar was achieved from 49% to 67% in 2021
• Decreased utilization of Medical surgical utilization percentage to revenue to 16%
• Introduced alternate brand medical surgical items to decreases expenses without compromising on patient safety and quality of care e.g. Bairhugger blankets, urinary catheters, surgical gowns and drapes etc.
• Enhancement of Clinical Functions and integration of across department processes e.g. Safe surgery pathway
• Introduction of clinical reports in IT system in collaboration with IT
• Introduced processes for prioritization of emergency cases in Operating Theatre
• Decreasing waiting time of patient in outpatient pharmacy medication dispensing
• Lead Operating Theaters at King’s College Hospital Dubai
o Maximizing clinical practices and Nursing Care
o Ensuring throughput of patients with best patient experience
o Tracking financial performance of the area and instituting required changes
o Enhancing clinical revenue and decreasing operational cost
o Purchasing of equipment and instrument, keeping in view budgetary constraints
o Empowering clinical staff and grow leaders
o Changing the way we work from we can not do more surgeries to bring more surgeries – results of enhancing departmental efficiency, mindset of people working, rearranging the instrument and equipment, liaising with Anaesthesia and surgeons
o Command in revamping the way of scheduling cases
o Changing Recovery Room to ICU set-up for accommodating COVID patients
• Remodeling of Nursing Care due to COVID – Maximizing patient care beds
• Change in infection control practices and maximization of resources
• Call Centre – Enhancing functionality of call center

Aga Khan University Hospital

2015 to 2020 Administrator (Nurse Manager); Operating Rooms (OR), Recovery Room (RR), Surgical Day Care (SDC) and Central Sterile Supply Department (CSSD)

• Nursing Functions Revamp:
 Enhancing Operating Room Functions to accommodate volumes of 40 OR in 17 ORs
 Enhancing cost predictability – Block scheduling vs. service level agreement (SLA) based model
 Diversifying the safety process for ensuring safe surgical journey – Working Beyond Incisions
 From Conflict resolution to team building
 Change in OR functions by incorporation of Business Model of Service Lines
 Remodeling the OR documentation process – More time for Nurses to provide care
 Time Out Process: A promising process to patient safety and quality care
 Giving a new Shape to Operating Rooms by following 3 Ms – More revenue, More Safety and More Cost Saving
• Designing Operating Room Process Automation Application – Project funded by Microsoft
o Link of case study https://www.youtube.com/embed/f8l7ow-PcAk
• Enhancing clinical services and volumes to increase revenue in Surgical Day Care
• Revamp of Central Sterile Supply Department
• Participation in opening of New Private Wing (a world class VIP Hospital Facility) at AKUH
• Lead quality improvement of assigned areas and responsible for continuous practice assurance for Joint commission International Accreditation (JCIA)
• Responsible for the team of nearly 400 employees.
• Responsible for change/ revamp, operations, continuous improvement and strategic planning
• Prepare yearly budget requirement and maintain operational budget activities
• Budget variance review and quarterly analysis with improvement strategies for continuous improvement of financial parameters
• Create opportunities of teaching, clinical practice and research related activities for improvement in operations/ services
• Develop/ maintain budget and work on projects planning/ feasibilities
• Liaise with Service Lines for enhancing the OR efficiency by allocating Operating Rooms, maintaining indicators, decreasing turnaround times, utilization etc.
• Provide CSSD services for Main Hospital and four secondary hospitals and Ambulatory Care
• Conduct successful performance appraisal cycle as per defined guidelines of HR
• Maintain standards of cleaning and sterilization in CSSD and improve infection control for implementing the right practices