Muhammad Naseem

Contact Education +92-349-4401526 Phone [email protected] Email House # 2027, Street # 29, Phase II, Farsh Town Islamabad Pakistan Address Muhammad Naseem H o s p i t a l i t y M a n a g e m e n t To contribute towards the growth and development of an innovate organization that offers opportunity and appreciate the performance criterion. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Experience Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency. Enhanced operational efficiency and productivity by managing budgets, accounts and costs. Utilized enterprise risk management software to improve operational insight and planning. Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies. Introduced new methods, practices and systems to reduce turnaround time. Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system. Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency. Drove year-over-year business growth while leading operations, strategic vision and longrange planning. Introduced new methods, practices and systems to reduce turnaround time. Performed statistical analyses to gather data for operational and forecast team needs. General Manager Assistant General Manager General Manager 2019 - 2022 2020-2021 2019-2020 Piyali Restaurant Peshawar Pakistan Cannoli, By Cafe Suol ISlamabad ZamZam Refreshment Rawalpindi AJKBISE Mirpur Azad Kashmir Pakistan AJKBISE Mirpur Azad Kashmir Pakistan Intermediate Matric SSC 2007 2005 Certificate of Participation, Supervising for Results Workshop Opera PMS (Property Management System) Certificate from SAUDI CO EC. Certificate of Participation, WOW Service Skills Program Food & Chemical use & safety (Diversey) Pro-Trainings Operations Manager 2018-2019 Swiss International Hotel Jeddah Saudi Arabia Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.Prepared annual budgets with controls to prevent overages.Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics. Certificate of Achievement ,Introduction & Hospitality Workshop Certificate of Achievement (PreOpening Task) Prepared annual budgets with controls to prevent overages. Drove year-over-year business growth while leading operations, strategic vision and longrange planning. Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system. Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency. Utilized enterprise risk management software to improve operational insight and planning. Reference +966-56-9840022 [email protected] Name : Mr.Ahmed Younas Phone: Email : Job position, Properity Manager 2018-2018 Salsabil Hotel By Warwick Group UK, Jeddah Saudi Arabia Operations Manager Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.Prepared annual budgets with controls to prevent overages.Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics. 2015-2018 Ascott The Residence Jeddah Saudi Arabia Executive Housekkeping Manager Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties. Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional. Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality. Completed laundry services with special attention to care instructions for hand-washing and dry cleaning 2012-2015 Etteen Dar Al Khalil Hotel Makkah Saudi Arabia Restaurant Manager Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties. Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional. Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality. Completed laundry services with special attention to care instructions for hand-washing and dry cleaning 2012-2012 Etteen Dar Al Khalil Hotel Makkah Saudi Arabia Restaurant Supervisor 2010-2011 Milano Night Italian Restaurant Islamabad Pakistan Restaurant Manager 2008-2010 Olive Garden Restaurant Islamabad Pakistan Restaurant Manager Used critical thinking to break down problems, evaluate solutions and make decisions. Improved operations through consistent hard work and dedication. Collaborated with team members to achieve target results. Proved successful working within tight deadlines and fast-paced atmosphere. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Drove operational improvements which resulted in savings and improved profit margins. Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. Resolved conflicts and negotiated mutually beneficial agreements between parties. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Drove operational improvements which resulted in savings and improved profit margins. Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. Resolved conflicts and negotiated mutually beneficial agreements between parties. . Language English Arabic Urdu Punjabi Language Cricket Shooting Volleyball