About
Summary
Results oriented Head of Operations with progressive experience in building and managing teams.
Managed projects through the entire innovation lifecycle from concept to deployment and success stories.
Experienced process improvement champion with successful product and brands
Accomplishments
Managed the development and deployment of multiple projects for Costa Coffees, which lead the Global expansion of the Brand. Led process improvements to achieve QOS milestones and delivery schedule to gain market share in withholding markets.
Barista Maestro from Costa Coffee
Certified trainer for Outback Steakhouse – MENA Region. Trained at Barra (BZ-01), Rio de Janeiro, Brazil
Launched Street 1 Café at the Diplomatic Enclave in Islamabad, Pakistan.
Launched ChikaChino in Islamabad, Pakistan
Manage 18+ BUs of Manolo Gelato across Pakistan, increasing the revenue base daily to 2 million per day.
Launched, Developed and Global Expansion of Aeronationale, dealing in det of General Supplies of Heavy Machinery, Ground Moving equipment, Construction supplies, Hi-Tech supplies, Military Supplies, Avionic Supplies and Aero-Space supplies.
Professional Experience
Operations & Management Consultancy
· Forty 4, Karachi Mar 2014 – Aug 2016
aeronationale
· Head of Operations Aug 2000 – Till Date
MANOLO GELATO
· Chief Operating Officer Feb 2018 – Till Date
· Head of Franchising Feb 2018 – Till Date
ChikaChino
· Director Operations Sept 2017 – Feb 2018
CAFÉ LAZEEZ
· Operating Partner March 2014 – Aug 2016
STREET 1 CAFÉ
· Director Operations May 2012 – Feb 2014
OUTBACK STEAKHOUSE
· Managing Partner – UAE (Dubai Mall) April 2010 – April 2012
COSTA COFFEE
· Manager Operations – Pakistan Sept 2003 – Sept 2006
· Sr. Manager – UAE (Mall of the Emirates – Flagship Store) Oct 2006 – Feb 2010
SWIFT AEROSPACE
· Sales and Marketing Manager – St, Albans, UK Oct 2001 – Jul 2003
EDUCATION
· MBA in Human Resources, Pakistan Institute of Management, Karachi – Pakistan
· BSc. (HONS) Business Information Systems with I.T, Middlesex University – UK
Skill Base
I.T. Based
JAVA, SSADM, MS Project & Office, Oracle 8i, AutoCAD 2000, MICROS, NCR and Soft Horizon Inventory Control System, GENESIS ERP, HRIS, ArcGIS 9.0, Vehicle Tracking & Vessel Management System.
Work Based
· Experienced and skilled, Coffee Maestro and Roaster.
· Experienced and internationally trained Steakhouse professional.
· Experienced Hospitality Management Consultant
· Experienced and innovative Entrepreneur
· Experienced and Skilled Indenter
Education
MBA in Human Resources
Pakistan Institute of Management
2006 — 2009