Faisal Babar

Worked as a Ramp Agent at Emirates, responsible for transporting baggage and cargo between aircraft, airport terminals, and cargo facilities. Performed aircraft loading and unloading while ensuring safety and operational efficiency. Operated ground support equipment, including belt loaders, cargo loaders, lift trucks, ramp tractors, and loading systems. Assisted in positioning passenger boarding ramps, loading ramps, and other ground handling equipment. Worked closely with team members to maintain on-time aircraft departures and ensure compliance with airline safety and operational procedures.

Assisted passengers with reduced mobility by providing wheelchair services throughout the airport, including check-in, immigration, security screening, transfer desks, duty-free areas, restrooms, food courts, and boarding gates. Ensured a safe, comfortable, and smooth travel experience while delivering excellent customer service. Also assisted sick passengers by escorting them to the airport clinic when required and coordinated with airport and airline staff to meet passengers' special assistance needs.

Managed the handling of inadmissible (INAD) passengers in accordance with immigration and airline procedures. Received passengers from Immigration, Investigation, and CID authorities along with refusal forms, passports, and supporting documents. Explained the reasons for entry refusal professionally and respectfully, coordinated with dnata to update passenger records in the system, and ensured passengers were processed and boarded onto the next available flight while maintaining compliance with airline, airport, and immigration regulations.