About
Customer-focused Guest Relations Officer with 3 months of experience at DoubleTree by Hilton Nathia Gali. Skilled in delivering exceptional guest experiences, handling guest inquiries and complaints professionally, coordinating with different departments, and maintaining high hospitality standards. Strong communication, interpersonal, and problem-solving skills with a passion for creating memorable guest experiences. Eager to contribute to a dynamic hospitality team while continuing to grow professionally.
Experience
GRO
Double tree by Hilton
2026 — 2026
* Welcomed guests and ensured excellent customer service. * Handled guest inquiries, requests, and complaints professionally. * Coordinated with hotel departments to ensure smooth operations. * Assisted with VIP arrivals, courtesy calls, and guest follow-ups. * Maintained guest records and prepared daily operational reports. * Ensured high guest satisfaction in line with Hilton standards.