Description

Results-oriented Operations and Product Analyst with a proven track record at YPay Financial Services. Recognized as a star performer for achieving Objectives and Key Results (OKRs) in the first quarter, showcasing exceptional contributions to team success. Instrumental in enhancing customer satisfaction scores by 75%, driving improvements in performance metrics, and implementing successful customer change requests. Adept at conducting market research, analyzing operational data, and contributing to the development of real-time dashboards for streamlined monitoring.

Education

Preston University

2015 to 2019 BS in Computer Science