
About
Experience
Senior Coordinator - Ramp & Baggage Ops
Flydubai
2025 — Present
• Led and supervised ramp and baggage operations across multiple flights per shift, ensuring safe, compliant, and on-time aircraft turnarounds in line with OTP targets and agreed SLAs. • Took ownership of complex and high-risk operations, proactively managing short connections, tight turnarounds, and irregular operations (IROPs) to minimize delays and operational disruptions. • Coordinated cross-functional teams including ground handling, load control, engineering, and flight operations to ensure seamless passenger and baggage flow. • Optimized deployment of GSE and manpower resources, responding effectively to last-minute operational changes involving aircraft swaps, passenger loads, and schedule adjustments. • Acted as a key escalation and decision-making authority for airside issues, resolving operational challenges in real time and escalating strategically when required.- • Oversaw airside safety compliance above and below wing, conducting ramp safety inspections, reporting hazards and occurrences, and reinforcing flydubai’s safety culture. • Monitored OTP performance and delays, providing accurate operational reports and root-cause insights to stakeholders to support continuous improvement initiatives. • Mentored and guided team of coordinators and operational staff, ensuring adherence to procedures, consistent performance standards, and operational readiness. • Represented flydubai during critical airside situations, ensuring issues were resolved promptly while maintaining safety, customer experience, and brand standards. • Ensured delivery of premium MAAS (Meet & Assist) services, handling VIP and special assistance passengers with professionalism and discretion.
Coordinator - Ramp & Baggage Ops
Flydubai
2023 — 2025
• Acted as a campion for all safety and security measures required around people equipment, and facilities during the turnaround, highlighting areas for improvement and gaps in performance. • Undertook all appropriate checks, as specified in individual service level agreements, to fully comply with company procedures and regulatory guidelines. • Collated and completed all relevant data and paperwork, ensuring that all necessary documentation was completed and issued in an appropriate and timely manner to relevant individuals. • Ensured all required physical checks for the arrival and departure of the flight were complete in accordance with operational procedures, with a focus on compliance with GCAA and other regulations. • Acted as a primary contact point for Flight and Cabin crew to ensure efficient and timely boarding and disembarking of all flights. • Maintained regular operational dialogue with gates, departure staff above wing, and ramp staff underwing to ensure the best practices were followed, ensuring an efficient turnaround. • Ensured accurate and timely recording of any irregular events occurring during the turnaround, ensuring required reports were raised and distributed. • Worked closely with operating crew in accordance with the agreed process to action Last Minute changes at aircraft side. • Ensured all services were being delivered as per established standards and were compliant with the agreed safety and security regulations to achieve on-time and efficient performance. • Reported on all turnaround time stamps and activities, supporting performance improvement analysis and initiatives. • Managed all aspects related to emergency situations during the aircraft turnaround by communicating with the flight deck, cabin crew, fueler, and Dubai Airports.
MECHANIST (AIRSIDE OPERATIONS - LOGISTICS)
Dnata
2021 — 2023
• Driving & operating technical equipment • Responsible for loading & offloading activities safely • Check all ground support equipment • Manual handling of cargo, baggage and GSE • Resource Allocation
Education
Diploma in Aviation Ground Handling
Aviation
Edith Cowan University Australia
2020 — 2022
Computer science technical foundation
computer science
Amity University Dubai
2014 — 2017
IGCSE
O’Levels/IGCSE
The Westminster School Dubai
2011 — 2014
