Service Centre Technician (Mobile and Camera) – Souq Group

Overview

Should understand the impact of this position towards customer satisfaction. The position requires strict prioritization of tasks and time management. Conversing with customers may be required on a regular basis. Additionally, this position would be responsible for receiving external ad-hoc service jobs from walk-in customers and allocating the job work to existing service agents in the service centre.

DUTIES AND RESPONSIBILITIES:
1. Identifies and organizes incoming accessories and serial stock by date warranty expires for Return Merchandise submission.
2. Submits Return Merchandise under the vendor guidelines, packages and ships Return Merchandise items.
3. Verifies receipt of credit or replacement of Return Merchandise items and entry back into system.
4. Processes identified out-of-box items and no fault found items, prepares, labels and organizes transfer to stores.
5. Establish and verify suppliers and repair centers are processing Return Merchandise by deadlines or within a timely manner.
6. Maintain records of all outgoing and incoming shipments regarding Return Merchandise movement. Ensure transfers to the service department are completed on time, every time.
7. Serves existing customers or new walk-in customers for warranty service requests or ad-hoc job requests.
8. Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
9. Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
10. Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
11. Documents service and installation actions by completing forms, reports, logs, and records.
12. Maintains customer confidence by keeping service information confidential.

WORKING CONDITIONS:
1. Service Centre environment
2. May require prolonged standing and sitting
3. Frequent bending, lifting, and twisting
4. Extensive use of keyboard, mouse and telephone

Job Details

Date Posted:
2013-12-10

Job Location:
Al Kuwait, Kuwait

Job Role:
Technology/IT

Company Industry:
Internet/E-commerce

Preferred Candidate

Career Level:
Entry Level

Gender:
Male

Degree:
Bachelor’s degree / higher diploma

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