Description

To secure an opportunity where my experience and ability can produce outstanding reward for both the organization and for myself. I have self confidence in my duty and I can assure you that if I am offered an opportunity to prove my abilities and always will be assisting for the growth of the organization as well as for the entire satisfaction of the higher authorities.

Experience

QAAPTCO Makkah Saudi Arabia

From May 2016 to Dec 2017 Room & Transport Reservation Manager

 Promptly answered reservation inquiries via telephone, voicemail and/or email in a friendly and professional manner.
 Answered phones in order to make changes to or cancel existing reservations.
 Analyzed data to determine availability and rates.
 Resolve Guest complaints, ensuring Guest satisfaction.
 Obtained and transmitted accurate information for each reservation.
 Gave detailed information as needed to callers regarding rates, packages and all aspects of the resort.
 Manually entered reservations for both individual guests and 3rd party agents.
 Monitored daily arrival reports to ensure accuracy of reservation, and verified any duplicate reservations.
 Manage Guest’s Transport from Airport to Hotel , Hotel to Airport.
 Provide Transport and manage Guest Zariyat’s.

Muttawiffy Hujjaj South Asia Est. (Hajj Service Office #64) Makkah

From July 2016 to October 2016 Receptionist & Translator

 Greeted visitors and provided required information.
 Answered and forwarded phone calls.
 Looking after the filing, photocopying and binding of records.
 Up to Date Arrival and Departure of Pilgrims.
 Provide Services to Pilgrims.
 In touch with Clients.
 Scanning forms and sorting the information on them.
 Maintained cleanliness of reception area.

Telenor (Franchise) Pakistan

From 1st March 2012 to 1st March 2014 Customer Relationship Officer

 Provided excellent customer service to all ranges of customers.
 Identified customer requirements and complaints to assist them effectively.
 Resolved customer’s problems proactively to ensure absolute customer satisfaction.
 Served in customer care environment to provide excellent customer service.
 Confirmed customer understanding of the solution and provided extra customer education as required.
 Tell them about new products and services.