Zohaib Satti

 Promptly answered reservation inquiries via telephone, voicemail and/or email in a friendly and professional manner.  Answered phones in order to make changes to or cancel existing reservations.  Analyzed data to determine availability and rates.  Resolve Guest complaints, ensuring Guest satisfaction.  Obtained and transmitted accurate information for each reservation.  Gave detailed information as needed to callers regarding rates, packages and all aspects of the resort.  Manually entered reservations for both individual guests and 3rd party agents.  Monitored daily arrival reports to ensure accuracy of reservation, and verified any duplicate reservations.  Manage Guest's Transport from Airport to Hotel , Hotel to Airport.  Provide Transport and manage Guest Zariyat's.

 Greeted visitors and provided required information.  Answered and forwarded phone calls.  Looking after the filing, photocopying and binding of records.  Up to Date Arrival and Departure of Pilgrims.  Provide Services to Pilgrims.  In touch with Clients.  Scanning forms and sorting the information on them.  Maintained cleanliness of reception area.

 Provided excellent customer service to all ranges of customers.  Identified customer requirements and complaints to assist them effectively.  Resolved customer’s problems proactively to ensure absolute customer satisfaction.  Served in customer care environment to provide excellent customer service.  Confirmed customer understanding of the solution and provided extra customer education as required.  Tell them about new products and services.