Zeeshan Ahmad

Managed office infrastructure across Lahore, Karachi, and Islamabad  On-premises servers, firewalls, and user management.  Redesigned and deployed secure, load-balanced network infrastructure, using tools like AdGuard, pfSense, TP-Link, and PRTG.  Monitored third-party VoIP systems (Linux-based) and conducted research into VoIP automation and optimization.  Conducted ongoing QA and API testing for Connexis Tracking application and client-specific custom APIs.  Researched and tested IoT devices, trackers, sensors, and communication protocols to ensure system compatibility and performance.  Designed and tested new UI/UX dashboards (e.g., generator dashboards, client-facing panels) to enhance user experience.  Created user guides and technical documentation to support clients during deployment and troubleshooting.  Coordinated with hardware vendors for procurement and system setup, ensuring smooth rollout and support.

 Collaborated with development and RPA teams to gather requirements, present use cases, and track progress via regular meetings.  Conducted QA, UAT, and API testing to ensure functionality met business needs.  Created UI/UX mockups and wireframes to guide development and improve user experience.  Researched market trends, tools, and competitor solutions to support product and process improvements.  Managed CRM updates, Upwork proposals, lead generation, and sales pipeline coordination.  Handled client demos, onboarding meetings, and created walkthrough/demo videos for presentations.  Supported founders and teams with various VA tasks across tech, ops, and communications.

 Install, configure, and maintain servers, switches, routers, desktops, cash registers, databases, printers, IP phones, cameras, biometric devices & other IT equipment.  Performed Database backups, synchronization and restoration.  Provided day-to-day technical support to more than 100 customers daily for POS, systems, and hardware.