RecruiterPK

Description

ZAFAR IQBAL

P.O. Box 5837, Blantyre, Malawi. Cell: +265 998401989/880446183. Skype: zafariqbl. Email: zimurtaza@hotmail.com

Professional Summary

I am a management Evangelist with a solid background in capitalizing upon opportunities, turning them into lasting relationships. The breadth of my experience encompasses a diverse range of functions thereby providing me with an insight into the dynamics of managing and leading a business.

I am a quick learner, with high ambitions and always looking for ways to professional and personal development, by cultivating change, conducive towards lean management.

Core Competencies & Skills

Operational Management
Talent hunt
Service and Care Oriented
Training/Mentoring & Development
Corporate Business development
Contracts/Partnership Management
Negotiation skills
Relationship building and management
Revenue Assurance
Cognitive Flexibility
Quick Learner
Progressive Team Player
Customer retention/loyalty assurance
Corporate Account Management/Retention
Regulatory Compliance Support

Experience
Head of Business Development & Service Centre Operation

September 2013 till date

Royal Group of Companies, Malawi, a BOSCH S.A Partner

·         Corporate Business Development & Lead Generation

·         Customer Care

·         Bidding & Tendering

·         Relationship development and Management

·         Revenue assurance

·         Operational Support & Management

·         Project Management

·         Contract and Partnership Management

·         Training & Development

·         Compliance Support

Subject Matter Expert

July 2009 to August 2013

Wi-tribe Pakistan Limited, Pakistan

·         Customer Care & Support

·         Retention & Revenue Assurance

·         Quality assurance

·         Training & Development

·         Knowledge base development & Monitoring

·         Compliance Support

·         Lead, manage & direct the team to cater customer concerns.

Corporate Account Manager

February 2005 to November 2008

Warid Telecom, Pakistan

·         New Corporate Business Development

·         Corp. Customer care  & Support

·         Relationship development

·         Revenue assurance

·         Marketing Support

·         Team Training & Counseling.

Manager Administration

January 2003 to March 2004

Pak Advertising, Pakistan

·         Administration

·         Customer Care

·         Office Management

·         Operations Management & Support

Assistant Manager Operations

October 2000 to December 2002

Royal Group of Companies, Malawi

·         Corporate customer retention

·         Warehouse / Inventory Management

·         Customer services and Relationship development

·         Retail & Corporate Sales Management

·         Procurement Support

·         Training & Development

Education

2015      Advanced Diploma

Soche Technical College, Malawi

Majored in Project Management

1999      Master in Business Administration

Preston University, Pakistan

Majored in Marketing Management

Reference

·         David Van Meerhaeghe

GM Engineering, Eastern Produce Malawi, Cell: +265-999885400

Email: dvm@easternproduce.co.mw

·         George Pahuwa

Chief Procurement Officer, University of Malawi, Cell: +265-999939828

Email: gpahuwa@cc.ac.mw