Zafar Iqbal

ZAFAR IQBAL     P.O. Box 5837, Blantyre, Malawi. Cell: +265 998401989/880446183. Skype: zafariqbl. Email: [email protected]     Professional Summary     I am a management Evangelist with a solid background in capitalizing upon opportunities, turning them into lasting relationships. The breadth of my experience encompasses a diverse range of functions thereby providing me with an insight into the dynamics of managing and leading a business.   I am a quick learner, with high ambitions and always looking for ways to professional and personal development, by cultivating change, conducive towards lean management.     Core Competencies & Skills     Operational Management Talent hunt Service and Care Oriented Training/Mentoring & Development Corporate Business development Contracts/Partnership Management Negotiation skills Relationship building and management Revenue Assurance Cognitive Flexibility Quick Learner Progressive Team Player Customer retention/loyalty assurance Corporate Account Management/Retention Regulatory Compliance Support   Experience Head of Business Development & Service Centre Operation   September 2013 till date Royal Group of Companies, Malawi, a BOSCH S.A Partner   ·         Corporate Business Development & Lead Generation ·         Customer Care ·         Bidding & Tendering   ·         Relationship development and Management ·         Revenue assurance ·         Operational Support & Management ·         Project Management ·         Contract and Partnership Management ·         Training & Development ·         Compliance Support     Subject Matter Expert July 2009 to August 2013   Wi-tribe Pakistan Limited, Pakistan   ·         Customer Care & Support ·         Retention & Revenue Assurance ·         Quality assurance ·         Training & Development ·         Knowledge base development & Monitoring ·         Compliance Support   ·         Lead, manage & direct the team to cater customer concerns.                   Corporate Account Manager   February 2005 to November 2008   Warid Telecom, Pakistan   ·         New Corporate Business Development ·         Corp. Customer care  & Support ·         Relationship development ·         Revenue assurance ·         Marketing Support ·         Team Training & Counseling.   Manager Administration   January 2003 to March 2004 Pak Advertising, Pakistan   ·         Administration ·         Customer Care ·         Office Management ·         Operations Management & Support   Assistant Manager Operations   October 2000 to December 2002   Royal Group of Companies, Malawi   ·         Corporate customer retention ·         Warehouse / Inventory Management ·         Customer services and Relationship development ·         Retail & Corporate Sales Management ·         Procurement Support ·         Training & Development   Education     2015      Advanced Diploma   Soche Technical College, Malawi   Majored in Project Management   1999      Master in Business Administration   Preston University, Pakistan   Majored in Marketing Management   Reference     ·         David Van Meerhaeghe GM Engineering, Eastern Produce Malawi, Cell: +265-999885400   Email: [email protected]   ·         George Pahuwa   Chief Procurement Officer, University of Malawi, Cell: +265-999939828 Email: [email protected]