Yalmaz Shams

• Installed and configured PCs, laptops, routers, printers and switches supporting office and operational environments. • Maintained LAN/WAN and wireless networks and performed point-to-point system installations. • Conducted hardware and software upgrades, maintenance and fault diagnosis, including smartphone support. • Managed user accounts and permissions using Active Directory and configured DNS and DHCP services. • Deployed and supported virtual machines using VMware and Hyper-V platforms. • Applied IT security best practices for data protection and cybersecurity protocols. • Delivered remote PC setup, troubleshooting and resolution of software-related issues. • Supported CCTV, DVR, IP Phones, printers and other office/technical IT systems. • Provided timely technical troubleshooting in a high-pressure 24/7 media environment

• Delivered technical support for computing devices and internet access through remote and on-site troubleshooting. • Configured and maintained networks, routers and firewalls and supported Active Directory. • Installed and maintained CCTV cameras and DVRs. • Performed hardware/software troubleshooting, maintenance, upgrades and user support. • Created detailed reports and logs of technical issues, resolutions and system upgrades. • Supported IT infrastructure used by newsroom, studio and operational teams.