umer jaswal

Working at GBM Pakistan to provide IT Support at Bayer Pakistan on behalf of Computacenter ● Team Lead at Lahore Plant managing IT Suppot team for remote sites ● Managing Helpdesk Complain at Bayer for desktop, Laptop and Printer ● Managing Service now(SNOW) ticketing and inventory in SNOW ● Provide Remote Support to KPK Region and Field Staff. ● Installation of Laptop and Desktops for user on new request ● Managing EOL (End of Life) Project at Bayer Pakistan ● Provide onsite support for video conferencing system ● Coordinate with Global team for new deployment of new patches through SCCM ● Coordinate with Global team for the enrollment of new installed devices on Bayer network ● Coordinate with network and hardware vendors for related issues Projects in GBM: ● Data Center Power Server Shifting from Lahore to Nishat Hyundai Plant. ● Power 10 Server Installation for Bank Alfalah with GBM team at PTCL Data Center ● MKV and HMC installation at HBL Data Center with GBM Team

Working in Education Sector and provided IT support at Burki Campus ● Being first point of call for all IT issues ● Provide network support in A-Level and O-Level branch ● Managing Google Classroom and Google meet for online classes ● Install and configure computer hardware operating systems and applications ● Set up new users' account, profiles and deal with password issues ● Diagnosing and fixing network problems and hardware or software faults ● Maintaining inventories of hardware and software

Worked in a busy office environment and provided IT support over 100 Users. ● Managing Complaints on Service now (SNOW) ● Managing Sophos XG Firewall for web protection and user management ● Configuration, installation and maintenance of VMware environment ● Network monitoring for Library and back office ● Ensuring all hardware operates at its optimum level with latest updates and patches ● Managing RFID Selfcheck machine smart serve and Smart Gate

Worked in a busy office environment and provided IT support in Central region. ● Managed the IT help desk and providing instant solutions to IT issues ● IT Support, Laptops, Printers, Scanners and Related IT equipment ● Managing migration of Windows XP to Windows 7 ● Installed, configured and maintained data migration of workstations and software ● Ensure all steps for a successful upgrade of multiple laptops and PCs on a daily basis

Worked in a busy office environment and provided IT support in Central region. ● Managed the IT helpdesk and providing instant solutions to IT issues ● IT Support, Laptops, Printers, Scanners and Related IT equipment ● Managing complaints on Service Now (SNOW) ● IT Infrastructure Service delivery Target with Agreed Customer Experience, SLA’s&OLA’s ● Weekly reporting of all activities and issues to support Manager ● Managing Barclays ATM / CCDM Monitoring and down time reporting ● Managing and Resolving customer complaint on Barclays ATMs ● Organize preventive maintenance for ATM & CCDM (Onsite & Offsite) ● Ensured ATM related issues are resolved as per SLA. ● Vendor coordination for ATM hardware and software issues ● Managing and troubleshooting the telecommunication devices like PRIs and Tellulars. ● Managing Corporate Customer for Barclays Internet Banking Application (IFE) ● Managing recording machine installed in branches ● Vendor coordination for Desktops, ATM, PABX & Network support.