Syed Rehan Jilani

  Resource Profile   Personal details Name:                               Syed Rehan Ahmed Jilani Contact No:                    03462343718 Email Address:               [email protected] Address:                        R-812 Block 18 Samanabad F.B Area Karachi. Summary of profile An energetic team member, with over seven years of experience in administrative and HR related roles. Current employment ENI Pakistan Ltd Bhit & Badra  Gas Field Plant (TAG Group) – Coordinator (Dec-19 to till Date) ·        Coordinating to Bhit Plant with Eni Head Office. ·        Employees Attendance Sheets. ·        Maintain Employees Travelling Allowance Sheets. ·        Employee Medical Benefits. ·        Employees Medical Claims. ·        Act as the liaison between head office and Bhit Plant. ·        Handle complaints and problems of staff posted in Bhit Plant. ®  Following up employee for HR files completion ®  Assisting the management representative in handling issues involving employee complaints and questions. ·        Attending to payroll-related queries of staff, providing attendance to head office and monitoring deductions from the payroll ·        Coordinating/ maintaining of data entry submissions for KE recovery related staff Previous employments NBP – TRG Pakistan Limited (Sep-15 to Oct-19) ·        Mange the National Bank of Pakistan Official Customer Facilitation Department ·        Centralized the Complain Management System ·        All Over Pensioner’s Deceased Cases in Processing ·        Monitor ATM Machines via i-Viewer ·        Module Monitoring via (Euro Net Client Access). ·        Error removal and load ATM’s via Module Monitoring (Euro Net Client Access) where required. ·        Made outbound calls to the faulty ATM Custodians, Branch Operation Managers or Branch Managers and ·        GM Operations / Regional Heads in order to maintain smooth operations of NBP ATM’s. ·        Guide the Branch Staff regarding the escalation process and hierarchy of different issues. ·        Timely escalate the issues to concerns. ·        After Calls review and verify the status of faulty ATM’s already escalated to concerns, that the issue is resolved or pending. ·        Maintain daily outbound calling MIS on define format. ·        Log ATM Complaint and Forward to Vendor. ·        Emailing Daily Issues Error, Unreachable, Communication Morning and Evening to concerns. ·        Daily Email Log Maintain. ·        Develop MIS Application for ATM Monitoring NBP – TRG Pakistan Limited (Jan-13 to Aug-15) ·        Resolving customer’s complaints ·        Maintaining database on given software ·        Co-coordinating with different regions in order to resolve complaints ·        Providing product information to customers ·        Giving calls to customers for feedback ·        Sending e-mails to RRH for complaints delegation ·        Co-ordination with the immediate manager for the implementation of time- to-time product update ·        Communicating Balance Enquiry information to NBP customers ·        Conveying information of all products to applicants ·        Receiving ATM complaints and assisting the customers NBP - ICON Consultants (Pvt.) Ltd. (TAG Group) (Jun-10 to Dec-12) ·        Resolving customer’s complaints. ·        Maintaining database on given software. ·        Co-coordinating with different regions in order to resolve complaints. ·        Providing product information to customers. ·        Giving calls to customers for feedback. ·        Sending e-mails to RRH for complaints delegation. ·        Co-ordination with the immediate manager for the implementation of time- to-time product update. ·        Communicating Balance Enquiry information to NBP customers. NBP - Professional Employer Services (May-06 to May-10) ·        Call Centre Agent in Professional Employer Services. ·        Credit Officer Professional Employer Services. Education Bachelor of Computer Science Professional trainings/ courses attended Microsoft Office (MS Word, Excel, Power Point)