Resource Profile
Personal details
Name: Syed Rehan Ahmed Jilani
Contact No: 03462343718
Email Address:
[email protected]
Address: R-812 Block 18 Samanabad F.B Area Karachi.
Summary of profile
An energetic team member, with overs even years of experience in administrative and HR related roles.
Current employment
Previous employments
M/s FULCRUM Pvt Limited (March- 2022 to date)
Key Result Area: As an HR/Admin Supervisor for Shan Foods Pvt Ltd
Managing work force planning, Attendance and Payroll management in various
industries ,reporting of progress and result oriented direction of the team.
Completely involved in Administration & HR (Salary affairs ) and applying
knowledge, skills and business acumen.
Human Resources /Admin Officers:
§ Recruitment & Separations of non-management staff.
§ Ensure the operational aspects of payroll processing and associated activities, including salary disbursement, overpayment recovery, leave management and delivered within appropriate timeframes and comply with relevant legislation.
§ Managing Employee benefits Medical Hospitalization ,Insurance.
§ Liaison with Govt. agencies such as Labor Dept. EOBI, SESSI, Police for smooth running functioning.
§ Provide a responsive, accurate client advisory service on payroll matters .
§ Resolve difficult enquiries and assist in identifying payroll errors and implementing corrective action where required to ensure employee payments are processed accurately and database integrity is maintained.
§ Provide and promote service excellence and foster effective teamwork and business relationships.
§ Contribute to the application and monitoring of HR practices,
ENI Pakistan Ltd Bhit & Badra Gas Field Plant
(TAG Group) – Coordinator (Dec-19 to Feb-22)
· Coordinating to Bhit Plant with Eni Head Office.
· Employees Attendance Sheets.
· Maintain Employees Travelling Allowance Sheets.
· Employee Medical Benefits.
· Employees Medical Claims.
· ActastheliaisonbetweenheadofficeandBhit Plant.
· HandlecomplaintsandproblemsofstaffpostedinBhit Plant.
® Following up employee for HR filescompletion
® Assisting the management representative in handling issues involving employee complaints andquestions.
· Attendingtopayroll-relatedqueriesofstaff,providingattendancetohead office and monitoring deductions from thepayroll
· Coordinating/maintaining of data entry submissions for K.E recovery
NBP – TRG Pakistan Limited (Jan-13 to Oct-19)
· Mange the National Bank of Pakistan Official Customer Facilitation Department
· Centralized the Complain Management System
· All Over Pensioner’s Deceased Cases inProcessing
· Monitor ATM Machines via-Viewer
· Module Monitoring via (Euro Net ClientAccess).
· Error load ATM’s via Module Monitoring (Euro Net Client Access) where required.
· Made outbound calls to the faulty ATM Custodians, Branch Operation Managers or Branch Managersand
· GM Operations/Regional Heads maintain smooth operations of NBPATM’s.
· GuidetheBranchStaffregardingtheescalationprocessandhierarchyof differentissues.
· Timely escalate the issues toconcerns.
· AfterCallsreviewandverifythestatusoffaultyATM’salreadyescalatedto concerns, that the issue is resolved orpending.
· Maintain daily outbound calling MIS on defineformat.
· Log ATM Complaint and Forward toVendor.
· EmailingDailyIssuesError,Unreachable,CommunicationMorningand Evening toconcerns.
· DailyEmailLogMaintain.
· Develop MIS Application for ATMMonitoring
· Resolving customer’s complaints
· Maintaining database on givensoftware
· Co-coordinatingwithdifferentregionsinordertoresolvecomplaints
· Providing product information tocustomers
· Giving calls to customers forfeedback
· Sending e-mails to RRH for complaintsdelegation
· Co-ordination with the immediate manager for the implementation of time- to-time product update
· Communicating Balance Enquiry information to NBPcustomers
· Conveying information of all products to applicants
· Receiving ATM complaints and assisting thecustomers
NBP - ICON Consultants (Pvt.) Ltd. (TAG Group) (Jun-10 to Dec-12)
· Resolving customer’scomplaints.
· Maintaining database on givensoftware.
· Co-coordinatingwithdifferentregionsinordertoresolvecomplaints.
· Providing product information tocustomers.
· Giving calls to customers for feedback.
· Sending e-mails to RRH for complaints delegation.
· Co-ordination with the immediate manager for the implementation of time- to-time product update.
· Communicating Balance Enquiry information to NBPcustomers.
NBP - Professional Employer Services (May-06 to May-10)
· Call Centre Agent in Professional EmployerServices.
· Credit Officer Professional EmployerServices.
Education
Bachelor of Computer Science
Professional trainings/ courses
attended
Microsoft Office (MS Word, Excel, Power Point)
