Syed Jarrar Haider

Syed Jarrar Haider Personal profile I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations with an ability to critically analyse and assess things. I am able to work well both in a team environment as well as using own initiative. I have good listening and communication skills. I constantly strive to improve the efficiency of work along with being very keen and willing to learn and develop new skills. I identify and develop opportunities. Career objectives To obtain a full time position in a progressive organisation which offers a professional working environment and enables me as a fresher to grow meanwhile meeting the organisation’s goals. Key Skills Good interpersonal and organisational skills. Ability to absorb and learn new skills quickly. Proven customer service skills. Excellent leadership, project management and team work skills along with a flexible approach. Computer literate, competent user of Microsoft office. Excellent communication and people skills. Ability to critically analyse situation and solving problems Excellent at meeting deadlines and time management. Employment history Mandi Express (Jan 2018-Feb 2018) Customer Service Executive (Internship) Processed orders Established customer support practice Ensured customer satisfaction Taking feedback calls Building and updating customer database Recording transactions Identifying new opportunities for the organisation Retaining customers after spotting the problem to ensure that appropriate measures were taken to resolve the problem Following up with other departments for further investigation Handling customer grievances Analysed the company’s performance on daily/weekly basis Assured quality and hygiene Incharge for supplying goods for Karachi Eat festival 18’ Also contributed in HR department and Marketing department respectively by designing HR policies and taking part in social media promotions for the organisation Mandi Express Marketing Executive: (Feb 2018-June 2018) Promoting, planning and development of sales strategies Social media marketing expert Conducting research and analysing data to identify customer demands and to classify audiences Compiling and distributing financial and statistical information Maintaining websites and looking at data analytics Used Google Analytics to optimise campaigns Organised events and product exhibitions Devising new promotional activities Using the marketing mix to upgrade/assure quality and maximize sales Updating databases and using a customer relationship management (CRM) system Monitoring staff performance Managing social media campaigns and forums Organised door to door marketing campaigns Keping track,analysing, maintaing records and reporting the production about the competitors pricing and other promotional activities Budgeting/ maintaining campaigning expenses Headed the Food studio operations at Mandi Express Big Mos (Coventry) (June 2015 - July 2015, July 2016 - September 2016) Crew member Part time Worked mainly as a cashier. Handled till operations, POS entries. Handled over the call and online orders. Responsible for relaying orders to the kitchen so that they can be prepared immediately. Constantly checking the order slip for accuracy. Handling customer complaints and concerns ensuring maximum. customer satisfaction at all times. Operating fry stations and grills to handle food preparation activities. Kept track and ensuring hygiene regulations at all times ensuring high levels of quality. Cinnamon lounge (Coventry) (May 2016 – June 2016) Bar tender/ Customer representative Part time Website: www.cinnamonloungerugby.uk Taking beverage orders from serving staff or directly from patron Serving snacks or food items to customers seated at the bar. Ordered liquors and supplies. Balance cash receipts. Planned, organised and controlled the operations of a cocktail lounge or bar. Dealt with customer feedbacks and complaints. Resolving product or service problems by clarifying the costumer’s complaint; determining the cause of the problem; selecting and exploring the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution. Education Coventry University (2015 -2018) BA (hons) in strategic Tourism and Hospitality Management The American College (2011-2013) Intermediate/ HSC examination in pre engineering The Clifton Public School (2009 – 2011) Completed general secondary education Hobbies Travelling around the world, exploring new sites and cultures. Enjoy playing musical instruments Love playing cricket, member of the local cricket community in the neighborhood Languages English and Urdu Personal details Date of birth: October 24th,1995 Marital status: Engaged Reference Available upon request