
About
Experience
Assistant Manager NOC
Verscom technologies Lahore
2014 — 2020
Working as Assistant Manager NOC-Engineer, providing Level-1 support to Global VoIP core Projects 1. Management and Maintenance of Network Monitoring Systems (NMS) 2. Provisioning, Fault Handling & Escalation 3. Maintenance of technical documentation (for NOC) of processes and procedures used throughout normal operations 4. Regular Reporting i.e. Network Utilization, Daily QoS, Traffic Record and bringing up to date Network modifications on Daily basis 5. Creating and solving trouble tickets using footprint Portal 6. Coordinating and assisting troubleshooting and repair work by external peers, and hardware vendors 7. Working on Genband SBC, Genband Real Time Session Manager (RSM) 8. Manage & maintain the Monitoring systems (reports on the Status and performance of the network, ISP services and facilities) 9. Fault handling and escalation (identifying and responding to faults on systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution) 10. Make initial outbound contact with customers to notify them about network issues
Education
SSC Science
First Division
GHS Gujranwala
2005 — 2007
HSSC Pree Engineering
First division
PCS gujranwala
2007 — 2009
BS telecom Engineering
BS Telecom Engineeirng 1st division
UET Taxila
2009 — 2013
