shezan khalil

▪ Sell used vehicles to international customers and dealers through inbound and outbound calls, generating new leads and following up until the deal is closed ▪ Understand customer needs and budget, explain vehicle specifications and pricing, and share photos and videos on WhatsApp and email ▪ Negotiate prices and close deals, while building long-term relationships with dealers for repeat business ▪ Guide customers through payment, documentation, and shipping, and coordinate with the logistics team for smooth delivery ▪ Handle customer queries and complaints politely and keep records updated in CRM or Excel

Identify and research potential leads through various sources such as databases, social media, and industry events. Conduct cold calls to prospective clients to introduce our products/services, qualify leads, and set up meetings. Handle inbound calls, emails, and chat inquiries from prospective and existing customers, providing information about products/services and addressing their needs.

▪ Place outbound calls to prospective customers or existing clients based on provided lists or databases. Conduct market research, survey, or gather feedback from customers as assigned. ▪ Build rapport with customers to understand their needs and preferences ▪ Follow call scripts, sales processes, and compliance guidelines as provided by the organization. ▪ Meet or exceed daily, weekly, and monthly performance targets for call volume, sales, and lead generation.

▪ Handle inbound and outbound calls in a professional and courteous manner provide accurate information about products, services, and company policies. ▪ Listen actively to customer concerns and empathize with their situation identify and assess customer needs to achieve timely resolution ▪ Record details of customer interactions and transactions accurately update customer information in the database during and after each call. ▪ Meet or exceed performance targets such as call handling time and customer satisfaction metrics. ▪ Collaborate with team members and other departments to resolve complex issues.

• Conducted high-volume outbound sales calls and responded to incoming inquiries, successfully pitching Japanese/global vehicle inventory to international buyers • Managed end-to-end sales processes over the phone, pitching and closing vehicle export deals • Built and maintained long-term business relationships with global automobile dealers and individual buyers to ensure repeat business and high customer retention • Negotiated pricing, payment terms, and shipping logistics to finalize vehicle sales while maintaining target profit margins • Managed the complete sales pipeline—from initial inquiry and vehicle selection to payment confirmation and shipping coordination