Sayed Ali Raza

A focused, responsible and dedicated Manager with a track record of working at the operational heart of an organization. Ali possesses superb Managerial and administrative skills and has the ability to be a real team player who can influence stakeholders, colleagues and customers alike. He can prioritize workloads and deliver to agreed standards in the most demanding of circumstances. Some of his greatest strengths are his attention to detail, ability to think critically and willingness to cooperate in high-level decision making. As an ambitious Banking Services Manager, Ali is currently looking to work for a growing and winning company that will allow him in the future to progress to Upper management Level.   Banking Services Manager (Allied Bank Limited)                2020-Present   Responsible for managing the bank’s operations team to deliver effective Banking services to clients, also ensuring outstanding customer relations and high sales, as well as imbibing the bank’s service culture in all staff members through personal coaching. Detailed duties are as below: Ø  Monitor daily operations to ensure a free flow process, and also supervise the execution of daily tasks which includes: v      Account Opening & maintenance v      Pre-Audit Exercises v      Internal Audit & its Compliance v      SBP Audit & its Compliance v      FTTs and SWIFTs v      Clearing and Remittances v      Cash management v      Locker Management v      RTGS Settlements v      Term Deposits Managements v      Regional Office Reporting v      Customer Relationship management (Corporate & Individuals) v      Salary management of Corporate Clients Ø  Supporting the Branch Manager in developing a local market sales plan. Ø  Develop and enforce sound policies and structures for the growth of the organization. Ø  Create a strong workforce by developing competent individuals in the banking operations team. Ø  Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed. Ø  Implement long term business plan to ensure continuity of business operations in the long run. Ø  Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels. Ø  Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses. Ø  Collaborate with heads of other units to develop best practices for successful banking operations. Ø  Delegate tasks to members of the operations team and giving them specific tasks to accomplish for the overall success of banking operations. Ø  Assessment and annual appraisal review of operational staff. Ø  Identifying and Fulfilment of training needs of operational staff. Ø  Implementation of Bank’s security Standards. Ø  Analyse and mitigate all risks for various issues for branch operations Ø  Develop strategies and maintain effective customer services programs and achieve all customer expectation. Ø  Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Special Tasks: Ø  Manage the functions of digital lockers solely available at ABL DHA phase 6 Lahore only Ø  Manage the financial transactions of CDC Accounts (Asset Management)     Banking Services Officer (Allied Bank Limited)                    Apr 2018-2020   Responsible for conducting day to day Branch banking operations which includes but not limited to:   Ø  Account Opening & maintenance career (cont.) Ø  Pre-Audit Exercises Ø  KYC records maintenance Ø  Clearing and Remittances Ø  Cash In charge (Authorizer) Ø  Locker Management Ø  RTGS Settlements Ø  Term Deposits Managements Ø  Customer Relationship management (Corporate & Individuals) Ø  Salary management of Corporate Clients TRAININGS Ø  MTO Training Ø  Fair Treatment of Customer (FTC) Ø  Cash Management Ø  Common Reporting Standards Ø  SBP Currency Management Strategy Ø  Compliance Issues Ø  Compliance – Name Screening Software Ø  Business Writing Ø  Business Etiquette