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Sameen Gul

Customer Service

About

I am Sameen Gul, done BS in geography in the year of 2012, start my first job in Ptcl Pakistan as CSR in karachi from Jan. 2015 to Feb 2017 then i moved to islamabad from karachi, in Islamabad again rejoin Ptcl from March 2017 to May 2017. Then join Witribe Pakistan as CCE from July 2017 to April 2018. After this i found a better oppounity in Islamabad diagnostic center as CCE from july 2018 to April 2020.

Experience

CCE

Islamabad Diagnostic Center

2018 — 2020

 Manage large amount of incoming calls in timely manner.  Maintain and Build customer relationship.  Document all the call information according to standard operatiing system.  Identify patient need, clarify information, research every issues and provide soluton or alternatives.

CCE

Witribe Pakistan

2017 — 2018

 Manage large amount of incoming calls in timely manner  Maintain and Build customer relationship.  Give them information about product and also Troubleshooting complaints regarding internet services and provide resolution

CSR

Ptcl

2015 — 2017

 Maintain and build customer relationship.  Manage large amount of incoming and outbound calls in timely manner  Give them information about product and also Troubleshooting complaints regarding internet services and provide resolution.  Handling different technical issues, identifying customer need’s , clarify information, research issues and provide solution

Education

BS Geography

Federal Urdu University Karachi

2008 — 2012

Pre medical FSC

Board of intermidiate Karachi

2006 — 2008

Matric In Science

Karachi Board

2004 — 2006

Skills

Good Communication Good Learning Customer Services Team Player Computer Literate

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