Rao Wasif

**Lead Generation Specialist * Contact business owners via outbound calls to introduce and promote company offers and services. * Explain the benefits of ongoing promotional campaigns and address customer inquiries. * Gather key business information, including current credit card processing (POS) details and contact information. * Qualify potential leads based on business requirements and interest level. * Maintain accurate records of customer interactions and collected data. * Successfully close qualified leads by obtaining the required information and securing follow-up opportunities.

**Team Lead * Led and supervised a team of sales representatives focused on healthcare and insurance campaigns. * Trained, coached, and monitored team members to achieve daily and monthly performance targets. * Assisted agents in explaining $0 Health Insurance plans, including ACA (Affordable Care Act) and other medical benefit programs, to eligible customers. * Managed lead generation activities, customer follow-ups, and quality assurance processes. * Monitored team productivity, call quality, and compliance with company standards. * Supported team members in resolving customer concerns and improving conversion rates. * Prepared performance reports and provided regular feedback to enhance team results.

**Sales Representative * Conducted B2B outbound sales and business development activities within the auto transportation industry. * Reached out to businesses and customers requiring vehicle transportation services across different locations. * Explained transportation solutions, pricing, and service benefits to potential clients. * Generated and qualified leads through cold calling, follow-ups, and relationship building. * Coordinated with customers to gather shipment details and transportation requirements. * Maintained accurate records of client interactions and sales activities in the CRM system. * Worked to achieve sales targets while ensuring high levels of customer satisfaction.

**Sales Representative * Conducted outbound calls to residential customers to promote duct cleaning services. * Explained the benefits of air duct cleaning, including improved indoor air quality and HVAC efficiency. * Generated and qualified leads through customer outreach and cold calling. * Scheduled service appointments for interested homeowners and coordinated follow-ups. * Addressed customer inquiries and provided information about available promotions and services. * Maintained accurate customer records and updated lead information in the CRM system. * Consistently met appointment-setting and sales performance targets.