Rabia usuff

·         Oversaw daily activities and supervised a team of Customer Service Representatives providing customers the convenience of order over the phone ·         Solved all major customer problems/queries that subordinates were not able to solve earlier. ·         Trained and supervised customer service professionals to ensure optimum satisfaction of clients. ·         Managed a team of Client Services Representatives that focused on meeting Customer Service efficiency and quality standards. ·         Led the process of hiring customer service representatives ·         Supervised and assigned duties to workers. ·         Mentor and support colleagues in team.