About
OBJECTIVE
To work in challenging and proactive organization utilizing my knowledge and skills for further professional development to keep up with the constant needs of tomorrow that should become beneficial for my organization.
ACADEMIC QUALIFICATION
JULY 2020 Bachelors of Commerce,
Government Boys Degree College Thatta
Major Banking and Finance, Accounting
SEPTEMBER 2013 Higher School Certificate (Intermediate)
Private (Karachi Board)
Major Banking and Finance, Accounting
JULY 2010 Secondary School Certificate (Matric)
PIA Model School, Karachi, Pakistan
Major Computer Science, Mathematics
OTHERS QUALIFICATION
➢ Personality Grooming and Leadership Development Skills.
➢ Call center and customer service.
WORK EXPERIENCE
November 2017-January 2019(2 years and 1 months)
Customer service Executive (Schedule change officer in UK Based travel Agency)
RESPONSIBILITIES:
❖ Dealing with all bookings affected by schedule change, cancellation and operational suspension of both GDS (Amadeus and world span) via calls and email.
❖ Contacting airlines for schedule update and policies.
❖ Dealing with refund inquiries of passengers been affected by flight cancellation.
❖ Dealing with all basic inquiries of after sales (Admin) via calls and emails.
March 2019 (Working)
-Sales Executive at Axact call center (Working)
STRENGTHS:
➢ Achievement & result oriented with excellent communication & interpersonal skills
➢ A good team player with an ability to lead a team by example and motivate them to achieve desired objectives
➢ An effective team member with strong troubleshooting and problem solving skills
➢ A patient & a hard working individual with a very pleasant personality
COMPUTER SKILLS
Computerized Accounting Software
1. Peachtree
2. Quick book
3. Dollar
LANGUAGES
English Fluent
Urdu Mother Tongue
REFERENCES
Available upon request
Education
Intermidiate
Doing my graduation which will be completed this year
Karachi board Private
2014 — 2016