Natasha Sheikh

WORK EXPERIENCE October 2013 – Present Akbar Associate Group Associate Project Manager • Develop project plans and execution approach and utilize a rigorous process of defining client requirements and project. • To understand a project’s scope and creating documents that best fulfill that particular project’s requirements. • Work with Program Manager, Resource Manager, and HR Team to select core team, communicate approach; present plans and gain sign-off from the business. • Conduct meetings to communicate individual roles and project expectations and ensure that all project team members have the tools and training required to perform effectively. • Monitor projects on an ongoing basis, evaluating progress and quality, managing issue resolution process and taking corrective action as necessary. • Responsible for the speedy completion of all the assignments entrusted by the project manager. September 2011 – October 2013 United Bank Limited Manager-Monitoring & Services • To supervise customer related services of 445 branches, including areas of Azad Kashmir, Jhelum, Mardan, Peshawar, Rawalpindi & Islamabad. • To co-ordinate with relevant segment for closure of Complaint from Banking Mohtasib. • To measure & rank the Customer Services of 428 branches using a tool called Score Card. • Co-author of the manual for their new monitoring system DashBoard. • To administer the Control & Compliance Unit of six regions of North Cluster. • To monitor the efficiency of branch staff through various tools. o Electronic Que-matic Machines o ATMs Performance o Mystery Shopping o Dashboard Exceptions o CCAG Exceptions o Audit Ratings o District Customer Services Managers Visit Schedule • To co-ordinate with Training Centre to enhance the Training Programs. • Trainer for Dashboard and Score Card for: o Batch of Retail Banking Officers of 2012 o District Customer Services Managers & Customer Services Managers September 2010 – January 2011 Lights Asia Associate Producer • To carry out significant functions in the production or post-production. • To help raise the production finance at the beginning of the production process. • To supervise the final stages of post-production. • To help shape the direction of the final drafts of the screenplay. • To co-ordinate the work of the various visual effects companies. • To coordinate with relevant support & business segments to ensure smooth management of the production. • To plan, inspire, supervise and delegate. June 2009– July 2009 Ufone Internee -VAS • Have Weekly progress report with Managing Director on overall progress and developments. • Discovering new product ideas from trends identified from new leads. • Able to take on self derived initiatives that may prove beneficial to the company. June 2008 – July 2008 ABN- Amro Bank Internee- Preferred Banking • Responsibilities include portfolio management, servicing and incremental growth. • Working on Strategic Cost Accounting, this helps to create a competitive edge for the bank. • Capability of working individually and as part of a team. PROFESSIONAL TRAININGS/WORKSHOPS • Project Management • Active Citizenship • Dashboard Manual • Care for Customers • Event Management • Business Writing Skills SKILLS • MS OFFICE • Fluent in English and Urdu • Event Management • Excellent communication & presentation skills • Assistant Editor at Air University for two years. • Received 3 awards in two years. • Worked on Special Programs. • Developed and implemented new procedures and systems. • Contributed to good customer services.