Muniba Mustafa

Muniba Mustafa 15 Summerlea Street | Markham ON | (647) 779 – 4103 | [email protected] Skills & Qualifications ·      Excellent analytical, oral and written communication skills ·      Able to work under pressure to complete all tasks in a timely manner ·      Able to prioritize and multitask all types of work requirements ·      Exceptional computer skills in MAC and PC software such as: MS Office, PowerPoint & Excel ·      Excellent problem solving and decision making skills ·      Ability to work independently or in a team environment Education September 2013 – April 2018 Sociology Degree, York University WorkHistory Assa Abloy                                                                            July 2018- Current Customer Service Representative ·       Communicate and resolve all client issues regarding ordering products either from the insight warehouse or from third party factories ·       Responsible for resolving cases within a timely manner ·       Multi-task working on issues coming through personal emails, a shared team folder and phone calls through the day Future Shop/Best Buy, Markham                                                 December 2013- July 2018 Multi-channel Specialist ·      Communicate and resolve all customer issues regarding in-store or online orders as well as other customer issues ·      Responsible for driving sales through all channels of the store including in-store pickup reservations, online orders & providing support to the sales floor as a key holder ·      Member of the creative committee to help coordinate store events and   express employee voice ·      Act as a leader to encourage team members to increase performance by driving results via sales campaigns & other sorts of rewards and recognition ·      E-Voice committee member – responsible for working with a team to create a better work environment for customers & employees in the store ·      Recruitment officer– would screen individuals via phone interview and screen as the first of three in-person interviews with potential employees Maison De Couture International Co., Toronto                              March 2015 –March 2016 Intern ·      Organize and schedule events for employees, managers and customers ·      Responsible for ensuring that events are able to run smoothly and resolving issues as they arose Greenwich Associates, Scarborough                                   January 2013- December 2013 Customer Service Representative ·       Worked as a customer service representative to do outbound calls to clients of TD Bank in regards to their personal experience with the company Responsible for analyzing and interpreting data before providing results