About
An experienced, talented & result-producing Software Engineer with 2 years of extensive experience working at Development and Management Levels in Telecommunication Sector. Managing day to day operations of Contact Center keeping maximum Service Level. Keeping close eye on daily operational needs. Analysis and reporting of day end in Microsoft Excel. Managing four teams of contact center including Inbound, Outbound, Instant Resolution Unit and Dispute Resolution Team. Engaging in skill development and counselling of
Executives, motivating them to provide excellent customer services. Initially hired as full-time Academic Coordinator at BloomField Hall School Systems. Offered a proven track record of commended performance teaching grades O and A levels, with a passion for education and an unwavering commitment to optimizing student and school success. Command on documentation as well. Also served as Campus Administrator at Virtual University, Main duties were to look after students’ Id assignment, examination control [In house], event management, sports department and overall Discipline In charge. Moreover, Offered services as an IT Ambassador at The City School, Pakistan for 2 years. Main duties were to integrate several domains with
computer sciences. Also worked on Ideal AIMS(an online portal for chool staff). Designing the course for ICT, Integration of ICT with other domains (Subjects), Level wise Scheme of Studies distribution, Lesson
planning, IT sales, Suggestions on trouble shooting, Assigning rights on Beams, Teacher’s training Program, Workshops on ICT Integration with different subjects, teacher’s evaluation, Curriculum coordinator and
Overall ICT In charge. Directly and closely worked as a Team Lead in various Projects. Great problem solving abilities in crucial situations and critical deadlines. Have strong interpersonal and communication skills.
Currently serving Ufone Pakistan as a Project Lead of Wateen Telecom project.