Muhammad Shahid Ashraf

Muhammad Shahid Ashraf CAREER OBJECTIVE To contribute constructively in an organization that utilizes my full capabilities and provides me with opportunities for learning and growth. WORK EXPEIRENCE IBRAHIM FIBRES LIMITED KARACHI, PAKISTAN (Oct 1994 – April2015) As an Asstt. System Administrator. CORE REPSONSIBILITIES: System / Application / Network Support • Diagnose and quickly resolve a wide range of Window applications and Networking problems to help minimize downtime. • Troubleshooting networking connectivity in a LAN/WAN environment. • Requesting and coordinating vendor support. • Develop trends by monitoring and analyzing problems and support requests. Desktop Support • Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office and any other authorized desktop applications. • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. • Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment. • Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment. • Customize desktop hardware to meet user specifications and site standards. • Performs work in compliance within specified warranty requirements. • Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels. • Safely package equipment for branches and arrange for the transport of the equipment. • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any service client, personal computers that have authorized access to the network. Operational • Dealing with hardware and application support queries & issue reported to the desktop support. Provide user data and application recovery. • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. • Use tools and methodologies to load copy and customize operating system configurations for deployment. Responsible for tracking hardware and software inventory. • Familiarize end users on basic software, hardware and peripheral device operation. • Works with vendor support contacts to resolve technical issues within the desktop environment & with other IT team members regarding new branch builds and upgrades. • Dealing with queries by following departmental procedures for fault resolution. • Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines. • Arranges for and / or prepares equipment for shipping /receiving. • Maintains I.T records and tracking for area of responsibility. • Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures. • Maintain adequate knowledge of operating systems and application software used to provide a high level of support. ARTISTIC APPARELS PRIVATE LIMITED KARACHI, PAKISTAN (1ST Dec – now untill) As an Asstt. System Administrator. CORE REPSONSIBILITIES: System and Application Support • Good technical knowledge of Virtual Servers i.e VMware and Hyper-V  Creation of VMS  Backing Up Virtual HDD  Implementing Terminals • Troubleshooting and configuring thin client devices • Installing, Managing and Configuring ISA  Rules creation  Backup  Logs Configuration  Database Management • GFI Web Monitoring Server:  Configuring and installing  Creating internet policies  Allowing Downloading access to specific person  Generating reports for specific interval and for specific individual • Troubleshooting and Diagnosing Clients complains in short interval with accuracy • File Server Tasks:  Installing and managing File Server  Backup  Quota Management  Permissions  File Screening • Familiar with different devices like SUNDE Devices, Intel NUC, Baylan Switches, Media Convertor, Microtek Failover EXPERIENCE / KNOWLEDGE & SKILLS • Excellent technical knowledge of pcs and desktop hardware. • Working technical knowledge of current protocols, operating systems and standards. • Ability to operate tools, components and peripheral accessories. • Software and Hardware troubleshooting • Windows XP, Window 7, Windows 2000/2003/2008 experience • Routers, switches and firewall experience • Microsoft Office 2007, Office 2010 support • TCP/ IP • SQL • VERITAS Enterprise Backup Software • Working knowledge of SMS, AD, Exchange 2007/2010 and remote control tools • Professional image and grooming • Self-confidence and interpersonal skills • Analytical and problem solving skills • Good communication (both verbal and written) skills • Good administration management skills • Able to operate effectively in a team environment with both technical and nontechnical team members. • Able to manage time effectively, set priorities appropriately, schedule calls. SCHOLASTIC Year Institution Qualification March-June 2001 Mehar Associates –Certification Java 2 Certification Course Jan-Jun 2000 Mehar Associates –Certification Oracle 8 DBA & Developer Mar – Aug 1999 Mehar Associates –Certification RPG400/ Cobol Dec 94 to Dec 96 Institute of Software Technology Tow Years Diploma V-FoxPro 1995 Pak Computer Centre V-FoxPro 1991 Karachi University Graduation 1986-1987 Short Course – Basic Computer Science 1987 Board of Intermediate Education Karachi FSC 1985 Board of Secondary Education Karachi Metric FIELD INTEREST • Information Technology PERSONAL STATEMENT • Education is a bridge from misery to hope. • Nothing is as a strong as Team Spirit