Muhammad Ishfaq

Muhammad Ishfaq Contact Address: H. 1857 VIP Block A-Sector Central Park Main Ferozepur road LHR. Phone: 0322-4174463 Email: [email protected] Languages Urdu – Strong (Mother Language) Punjabi – Good English – Good Education Graduate: Bachelor of Commerce- 2012 MAO College, Lahore Summary Deputy Manager ITin retail software. Experienced with all stages of Candela, Light Wave, ERP & Power BI. Strong knowledge of Microsoft Office, Outlook and other routine softwares. Capable to handle hardware and manage corporate level networking. • Project management • Strong decision maker • Complex problem solver • Target Oriented • Innovative • Service-focused Experience Asst. Manager at Roop Singhar Cosmetics and Perfumes. From March 2012 to June 2014 IT Manager at Riaz ud Din Shopping Mall. From July 2014 to Sep 2016 ONE by Shahkam Industries, Lahore – From Oct 2016 to Continue. • Responsible to arrange software licenses for all retail network, amendment of software as per brand needs. • Coordinate with vendors for new and existing system issues and solutions. • Currently handling network of 22 operational stores and head office, started working with brand ONE by Shahkam since their beginning and all retail network has been established under my supervision. • Performed requirement analysis and implementation of new policies. • Retail staff training, ensuring smooth operations of network and servers, trouble-shooting routine issues. • Applying system restrictions, discounts and promotions. • Implementation of audits in system at store level after getting audit results from audit dept. • Handling Loyalty program and building customers database for onwards promotional purposes. • Weekly Power BI Reports extraction for management review. • Weekly Footfall counter analysis for management review. • Responsible to handle all software and hardware related matters at Head Office level and at retail shops. Certifications Hardware Diploma: Alfalah College Ferozpur Road Lahore. Microsoft Office: Alfalah College Ferozpur Road Lahore. Candela: Certificate by Lumensoft Technologies Lahore