Muavia Ahsan

Managed end-to-end supply chain operations using Exact Alliance ERP software, handling DC and SR posting, material issuance, and inventory control. • Coordinated KE material dispatch and managed inward & outward gate passes for all received and dispatched materials, ensuring accurate stock records and timely deliveries.

Worked on Oracle Material Management System for DC & SR posting and material issuance through SR booking. • Maintained inventory control and stock records while ensuring compliance with company protocols for all material movements.

Started career as an outbound sales agent at Telosoft Communication for Etisalat/Du telecom campaigns, consistently exceeding monthly targets through cold calling and objection handling. Recognized as top performer and promoted to Team Leader, managing agents while maintaining individual targets. • Received multiple Team Lead offers from leading Karachi call centers due to proven sales excellence and leadership skills.

Joined Gulf Link as Senior Sales Specialist based on exceptional performance, handling escalated agent transfers and developing high-converting marketing scripts that were adopted company-wide to boost closure rates.

Led and supervised 18+ sales agents and team leaders for Etisalat/Du telecom campaigns, managing end-to-end operations including data distribution, portal administration, and maintaining closing & sales sheets. • Prepared daily, weekly, and monthly performance reports for senior management to drive data-driven decisions. • Specialized in escalated complaint resolution and customer retention, ensuring valid account bills waiver of and cancellation of the old accounts. • Successfully converting raw customers into high-value sales through negotiations and transfers. • Conducted call monitoring, mock calls, and quality audits to identify performance gaps, delivering targeted training that boosted team sales skills by 95% and improved agent performance by 98% within two months. • Ensured 100% achievement of all sales targets through performance tracking and motivational strategies. • Checked call quality (QA) by monitoring calls, identifying mistakes, and providing one-on-one feedback and training to agents for continuous improvement. • Experienced in handling both Inbound & Outbound calls with data-based dialing to achieve targets and ensure customer satisfaction. • Provided customer support through multiple channels including WhatsApp, Email, and Call, ensuring timely and accurate resolution of customer queries. • Delivered all kinds of customer services professionally, understanding customer needs and providing the best possible solutions. • Worked with creative thinking and generated unique ideas to improve processes, increase efficiency, and enhance overall customer experience.