Rizwan Malik

I am an experienced IT professional with approximately 7–8 years of hands-on experience in Information Technology, SAP support, system administration, and end-user technical assistance. During my professional career, I worked with PepsiCo as a Junior IT Executive, where I was responsible for supporting business operations through SAP S/4HANA and SAP Material Management (MM) modules. My responsibilities included data entry, master data maintenance, inventory-related transactions, material records management, purchase-related documentation support, and ensuring data accuracy within the SAP environment. I gained practical experience in handling large-scale enterprise data and supporting day-to-day business processes through SAP systems. In addition to SAP operations, I have extensive experience in IT infrastructure support, desktop administration, and troubleshooting. My technical expertise includes: • Installation, configuration, and maintenance of Windows operating systems. • Desktop, laptop, and workstation troubleshooting. • Hardware diagnostics and replacement of IT components. • Installation and configuration of printers, scanners, barcode devices, and other peripheral equipment. • User account support and basic network troubleshooting. • Software installation, updates, and system optimization. • Data backup and recovery support. • Technical assistance for end-users and resolution of IT-related issues. • Preventive maintenance of computer systems and IT equipment. • Coordination with users to ensure smooth operation of business-critical applications. I possess strong problem-solving abilities, excellent communication skills, and a proactive approach to technical support. My experience in both SAP-based enterprise environments and general IT operations enables me to effectively support organizational technology requirements while maintaining high standards of service and system reliability. I am committed to continuous learning, professional growth, and contributing positively to organizational success through efficient IT solutions and user support.