Mian AMMAR ALI

MIAN AMMAR ALI [email protected] +92-323-1423119 CNIC# 35201-0431536-3 Address: Ghouse Garden phase#4 omer khan road, Manawa Lahore. To, Dear Sir/Madam I am qualified (Cctv operator) with over 5 year of experience in Pakistan. Your company's reputation attractive me to apply Cctv operator position. CAREER HISTORY Afiniti Software Solutions Pvt. Ltd.Cctv Operator/Office AssistantJanuary 2019-(Present). • Gather and compile CCTV reports and evidence. • Monitor the camera images for prevention detection of crime irregularities. • Archived CCTV footage and maintain its tracking database. Handled alarm annunciation. • Monitor the movements of vehicles, maintenance personnel, sub staff and visitors. • Planning and coordinating administrative procedures and systems and devising ways to streamline processes. • Core member of ERP. • Conducting or preparing any research that the reporting manager may require. • Strong liaison with other departments to complete tasks. (IBEX Global & DGS).Cctv Operator/Office Administration.November 2018 – December 2019 • Security monitoring of premises and other locations • Patrolled installation parameters for faulty fences and attempted thefts. • Office Administrative work. • Receiving emails and responding appropriately. • Keep all record up to date. (Gerry’s Fedex).Cctv Operator / Office Assistant April2014 – October 2018 • Ensure customer satisfaction and provide professional customer • Maintaining a positive, empathetic, and professional attitude toward customers at all times. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Knowing our products inside and out so that you can answer questions. • Processing orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments, and complaints. • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. Please note that I am available to receive the calls and respond back to calls whenever needed. Kind regards, MIAN AMMAR ALI. 03231423119. [email protected].