About
• Highly-qualified Mechanical engineer with 11 years of progressive experience in after sales business management by performing at key positions of the automobile company.
• Experienced in performing operations related to technical support, warranties, field service, trainings, dealer operations and customer relation management.
• Experienced in troubleshooting and rectifying the problems in automobile systems. Skilled in using assembling, measuring tools and devices. Engaged in technical reporting of Product quality problems with failure, root cause and statistical data analysis.
• Experienced in implementing and improving service standards and operations at the dealerships focusing on no.1 customer services.
• Experienced HSMART (Honda Operations Management & Interpersonal Skills) Instructor, have vast experience of conducting technical & operations trainings.
• Possesses exceptional Planning, management, team building, leadership, presentation and computer skills, as well as interpersonal and negotiation skills.
• Experienced in implementing ISO Quality and Environment standards within organization and conducting audits.