MASHAL HASAN

Mashal Hasan 8306 River Park Rd Bowie, MD 20715 Home: 2407797787 03222507592 [email protected]   SUMMARY OF SKILLS   Strong communication skills, including multiple languages Conflict resolution Understanding and sensitivity to successfully work across cultures Complex problem resolution Commitment to continuous development and training, to stay on top of international business trends Initiative, self-reliance and integrity Strong interpersonal and persuasion skills Analytical skills Project management Social media marketing Marketing materials development   PROFESSIONAL EXPERIENCE   Office Administrator, July/2017 - July/2020 NRMG LLC - Landover, MD Drafting correspondence and presentations; Recording, transcribing, and distributing notes of meetings; and Providing other daily support to staff as needed. Perform general office/facilities management duties Planning space allocations, layouts, and floor moves as required Maintaining office facilities and equipment by assisting with procurement and routine maintenance and upkeep. Assist with various payroll and human resources functions to include: Entering new employees into the payroll system; Maintaining required and voluntary payroll deductions in the payroll system; Perform initial processing of bi-weekly payroll, including timesheet review; Posting position openings to job sites and managing flow of incoming candidate applications; Ordering background checks on potential new hires; Assisting new employees with their orientation to the organization, benefits enrollment, and tax forms; and Maintaining human resources files in accordance with laws, regulations, and established standards.     Research Analyst, 06/2016 - 07/ 2017 IST Research – Blacksburg, VA Understand rules and regulations around working with sensitive data Aggregate domain specific data Discover new wells of information and catalogue findings in a timely and   efficient manner Authoring reports containing actionable recommendations   Aided in the evaluation of web scrapers aimed at sites related to efforts of counter human trafficking. Results from this work benefits machine learning techniques that supply real time information to global law enforcement agencies and prosecutors. Able to analyze qualitative data, network trends, and provide quality assured feedback regarding content in this domain. Principally responsible for interpreting data, formulating reports and making recommendations based upon the research findings. To accomplish this task, the Market Research Analyst works with the client (either internal or external) to understand, define and document the overarching business object.   District Manager, 06/2008 to Present MSP Communications － Greenbelt, MD   Supervised up to 45 employees throughout the district Managed relationships with previous and potential service providers Served as backup to Department Admin Compile budget execution plans Assist Manager of stores with 150K in annual revenue Direct and manage ordering, receiving, and stocking of 55K inventory Implement and monitor asset protection and safety controlHandle and resolve customer and personal issues   Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. Developed and managed company's first formal employee communications system to distribute company news and critical information. Prepared briefings for shareholder meetings. Established effective working relationships with clients. Devised optimal communications strategies to reach target audiences. Wrote and developed media kits for MSP Communications and Simple Mobile outlets. Wrote and designed effective sales communications collateral. Planned and publicized events, including negotiating vendor contracts and designing promotional materials. Managed internal communications. Created content for the organization's annual report. Developed and implemented communication strategies and information programs. Arranged an average of 25 interviews and other forms of contact per month for company executives. Designed PowerPoint presentations for monthly divisional meetings with top-level executives. Scheduled Board of Directors meetings and assisted with meeting materials and agendas. Served as a professional representative of the CEO to executive clients, investors and board members. Collaborated with other administrative team members, human resources and the finance department on special projects and events. Developed and managed third-tier resolution process to resolve issues originating from the customer retention team.   Student Services Intern, 03/2011 to 02/2012 University of Maryland － College Park, MD Computed, recorded, and proofread data, records and reports. Reconciled and reported discrepancies found in records. Communicated with other students, employees and other individuals to answer questions and explain information. Provided comprehensive responses to student questions regarding financial aid, student accounts, tuition assistance and other payment options. Provide comprehensive counseling to students and provided ongoing tracking to division-wide student complaints. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Investigated issues and problems and drafted responses to urgent requests. Recruited and interviewed over 100 applicants per semester. Advised managers on organizational policy matters and recommend needed changes. Communicated directly with students to resolve account issues using a high level of customer service.Conducted new intern orientation to foster positive attitude toward organizational objectives. Translated abstract requirements into concrete user flows and interaction designs. Conducted usability testing and integrated feedback into revisions. Maintained regularly-scheduled office hours to advise and assist students. Emphasized the importance of academic honesty with students. Reviewed admissions folders for students admitted to the Bachelor’s degree program. Guided students throughout the student lifecycle onto graduation.