About
I am responsible to deliver support to our corporate clients, and Partners.
Issues commonly consist of problems related to customer data and internet link, working towards deadlines and with fast turn-around-times.
Provides L1 and L2 Network support & consultancy.
Feedback important client information to Client Technical Support Team.
Diagnose and resolve technical network issues involving Data and internet connectivity
Monitoring and maintaining computer systems and networks.
Troubleshooting system and network problems and diagnosing and solving faults.
Monitoring of Multi Router Traffic Grapher (MRTG) & NMS.
Experience
Technical Support Engineer
Connect Communications
2016 — Present