About
- Customer service professional seeking a management role.
- Skilled in training staff and establishing rapport with clients.
- Self-motivated with exceptional communication and computer capabilities.
- Excellent communicator with 10 years in a demanding call center environment as a Customer Service Representative.
- Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections.
- Top performer with a consistent track record of meeting and exceeding goals.
- Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients.
- Self-motivated with exceptional communication and computer abilities.
- Attentive Customer Service Representative with 10 years achieving customer sender satisfaction and customer retention goals.
- Independent and quick thinking team player seeking a role offering increased responsibility.
- Skilled Assistant Customer Service Manager offering expertise in resolving issues in a timely and accurate manner.
- Attentive Customer Service Representative with 10 years achieving Customer satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.
- Customer Services Executive bringing extensive call center experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving.
- Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Experience
International Customer Support Executive
JoeyCo - Toronto. OX
2017 — Present
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. • Provided an elevated customer experience to generate a loyal clientele. • Communicated with vendors regarding bad: order availability, future inventory and special orders. • Assisted customers with feed selection, inquiries and order customization requests. • Directed calls to appropriate individuals and departments. • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. • Served as the main liaison between customers, management and sales team. • Politely assisted customers in person and via telephone. • Promptly responded to inquiries and requests from prospective customers. • Strong leader of customer support staff • Solved unresolved customer issues. • Updated customer orders from start to finish in an accurate and timely manner. • Maintained accurate records of past due customer account activity. • Investigated and resolved customer inquiries and complaints in an empathetic manner. • Met all customer call guidelines including service levels, handle time and productivity. • Responded to customer requests with friendly, knowledgeable service and support. • Identified individual development needs with appropriate training. • Resolved associate, tool and service delivery issues revealed by statistical reports. • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. • Managed work flow to exceed quality service goals. • Coordinated department schedules to maximize coverage during peal: hours. • Provided accurate, specific and timely performance feedback for CSRs. • Researched complex problems and resolved issues in 3 timely manner. • Trained staff on operating procedures and company services.
Education
B.Com
Management Economics Business Mathematics
University Of Karachi
2006 — Present