Hamza Sarfraz

Support operations professional based in Lahore with 4.5 years of experience across customer support, office administration, and HR coordination. I've delivered live chat support on Zendesk for Indie Campers, a European RV rental platform, while also handling payroll, leave management, shift scheduling, recruitment, and onboarding at Live Chat Global. At a coworking space (Laxert), I managed daily office operations and supervised support staff, coordinating client-facing arrangements and resolving day-to-day issues. My strengths lie in process improvement, building KPI dashboards (CSAT, SLA, ticket volume) in Excel and Google Sheets, and coordinating across teams to keep operations running smoothly. Going forward, I'm looking to grow into an operations, coordinator, or HR-focused role where I can combine structured process work, data-driven reporting, and hands-on people support.