Hammad Naseem Ahmed

Proficient in operating online check-in systems, issuing boarding passes, and booking tickets and seats efficiently. 2. Demonstrated ability to meet and exceed daily performance targets consistently. 3. Skilled in providing exceptional customer service by addressing and resolving inquiries related to bookings and travel. Get boarding passes and book tickets for All international Airlines 5.Check-in, check-out clients, book seats and baggage check in. 6. Experienced in managing multiple tasks simultaneously while maintaining accuracy and attention to detail. 7. Adept at utilizing technology to streamline processes and enhance the customer experience.

1: Data Entry of Loan applications for our clients in USA through Bank. 2: Hire and Give training to fresh employees and solve there issues. 3: Manage I'Ds and VPNs. 4: Make Attendance Sheet and Score

Successfully led sales initiatives for dermatology and skincare services under the guidance of Dr. JavedFarooqui. 2. Managed and motivated a sales team to meet monthly and quarterly targets, contributing to significant revenue growth. 3. Developed and implemented effective sales strategies and customer engagement plans. 4. Built strong relationships with clients, increasing client retention and referrals. 5. Collaborated closely with medical and marketing teams to align business objectives with customer needs. 6. Provided training and support to new team members, improving overall team performance and servicequality. 7. Chat with customers and solve their issue, book orders, tracking parcel, give them information about productsand treatment and guide them properly.

1• Managed up to 4 customer chats simultaneously, ensuring timely and accurate responses while maintaining AHT and service quality. 2• Assisted customers with SLA-breached orders, parcel tracking, and delivery timeline inquiries through live chat support. 3• Provided clear and professional communication to resolve customer concerns and improve satisfaction levels. 4• Coordinated with relevant teams and followed SOPs and company procedures to expedite order resolutions and delivery updates. 5• Maintained target Average Handle Time (AHT) while delivering efficient and customer-focused support. 6• Demonstrated strong problem-solving skills by handling escalations professionally and ensuring a positive customer experience. Key Skills: Customer Support | Live Chat Handling | SLA Management | Order Tracking | Customer Satisfaction | AHT Management | Communication Skills | Problem Resolution | Multitasking | Complaint Handling.