Description
Energetic, result-oriented Customer Service Representative eager to bring strong administrative skills to a growing company in need of top-level support. Maintain a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. Excellent organization, communication, and relationship-building skills. Articulate and friendly with a professional demeanor.
Skills
- Time Management Skills
- Patience
- Attentiveness
- Ability to Use Positive Language
- A Calming Presence
- Presentation
- Tenacity
- Willingness to Learn
Software
- MS Office Suite
- Adobe Photoshop
- Knowledge of Windows
Languages
- English
- Urdu
- Arabic
Experience
Jan 2015 – Jun 2015
Admin Intern
Cougar Motors
Screening telephone calls,enquiries • and requests.
• Proof read proposals
• Managed calendars
• Conduct research upon request
• Scheduled appointments,meetings and conference calls
• Ensured office supplies are well stocked
Oct 2014 -Jan 2015
Customer Service Representative
Emaar
• Greeting and Helping Customers with queries
• Assisting in Sales
• Identifying and assessing customers need to achieve satisfaction
• Handled outbound and Inbound confirmation calls
May 2012 – May 2014
Receptionist
Lara Intl. Motors
• Answering all email enquiries within 15 minutes.
• Calling Clients
• Attending Customers
• Answering and Directing Calls
• Noting Information
• Re-directing phone calls to the appropriate person.
Education
2014 Allama Iqbal Open University
Bachelors of Commerce (B.Comm)
Sep 1998 – Mar 2012
Emirates English Speaking School
Graduate of Commerce
Education
Emirates English Speaking School
- 1998 - 2012 High School Degree
Commerce
Allama Iqbal Open University
- 2012-2014 Bachelors Degree
Bachelors Of Commerce