Description

Energetic, result-oriented Customer Service Representative eager to bring strong administrative skills to a growing company in need of top-level support. Maintain a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. Excellent organization, communication, and relationship-building skills. Articulate and friendly with a professional demeanor.

Skills

  • Time Management Skills
  • Patience
  • Attentiveness
  • Ability to Use Positive Language
  • A Calming Presence
  • Presentation
  • Tenacity
  • Willingness to Learn

Software

  • MS Office Suite
  • Adobe Photoshop
  • Knowledge of Windows

 

Languages

  • English
  • Urdu
  • Arabic

Experience

Jan 2015 – Jun 2015
Admin Intern
Cougar Motors
Screening telephone calls,enquiries • and requests.
• Proof read proposals
• Managed calendars
• Conduct research upon request
• Scheduled appointments,meetings and conference calls
• Ensured office supplies are well stocked

Oct 2014 -Jan 2015
Customer Service Representative
Emaar
• Greeting and Helping Customers with queries
• Assisting in Sales
• Identifying and assessing customers need to achieve satisfaction
• Handled outbound and Inbound confirmation calls

May 2012 – May 2014
Receptionist
Lara Intl. Motors
• Answering all email enquiries within 15 minutes.
• Calling Clients
• Attending Customers
• Answering and Directing Calls
• Noting Information
• Re-directing phone calls to the appropriate person.

Education

2014 Allama Iqbal Open University
Bachelors of Commerce (B.Comm)

Sep 1998 – Mar 2012
Emirates English Speaking School
Graduate of Commerce

Education

Emirates English Speaking School

1998 - 2012 High School Degree

Commerce

Allama Iqbal Open University

2012-2014 Bachelors Degree

Bachelors Of Commerce