Hafsa Malik

Energetic, result-oriented Customer Service Representative eager to bring strong administrative skills to a growing company in need of top-level support. Maintain a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. Excellent organization, communication, and relationship-building skills. Articulate and friendly with a professional demeanor. Skills

• Time Management Skills
• Patience
• Attentiveness
• Ability to Use Positive Language
• A Calming Presence
• Presentation
• Tenacity
• Willingness to Learn

Software

• MS Office Suite
• Adobe Photoshop
• Knowledge of Windows

  Languages

• English
• Urdu
• Arabic

Experience Jan 2015 - Jun 2015 Admin Intern Cougar Motors Screening telephone calls,enquiries • and requests. • Proof read proposals • Managed calendars • Conduct research upon request • Scheduled appointments,meetings and conference calls • Ensured office supplies are well stocked Oct 2014 -Jan 2015 Customer Service Representative Emaar • Greeting and Helping Customers with queries • Assisting in Sales • Identifying and assessing customers need to achieve satisfaction • Handled outbound and Inbound confirmation calls May 2012 - May 2014 Receptionist Lara Intl. Motors • Answering all email enquiries within 15 minutes. • Calling Clients • Attending Customers • Answering and Directing Calls • Noting Information • Re-directing phone calls to the appropriate person. Education 2014 Allama Iqbal Open University Bachelors of Commerce (B.Comm) Sep 1998 - Mar 2012 Emirates English Speaking School Graduate of Commerce