Hafiz Muhammad Adeel Nawaz

Hafiz Muhammad Adeel Nawaz Umm Guwailina, Zone 27, Doha, Qatar • +974 3151 9842 • [email protected] • linkedin.com/in/hafiz-adeel-74ba85129 IT Technical Support Engineer IT skilled professional with 5+ years experience in Technical Support with Computer Networking and Microsoft server 8/2012R2 hands-on experience. I'm passionate to learn in the area of Cybersecurity, Cloud Computing AWS, virtualization, and other variants of Software Define Networking(SDN)& looking for challenging opportunities within fast-paced environments. WORK EXPERIENCE Entelyst (Outsourced for GWC & UPS Qatar) • Doha, Qatar • Part-time • 08/2022 - Present System Support Engineer • Backup for the users. • Datacenter monitoring. • Incidents, Logs, and Service request reports • Active Directory, DNS, DHCP, WDS(Windows Deployment Server). • SCCM Console Management. • CRM Tools (Manage Engine). • Office 365 Administration. • Configuration, Installation of Network Connected Devices. • Vendor Management. • LAN WAN Support Entelyst (Outsourced for Qatar Museum) • Doha, Qatar • Part-time • 02/2022 - 07/2022 IT Support Engineer • Telephone Call responses/Emails, logs, and Incidents for the last 24 hours. • Data disaster Recovery for software and hardware. • Tracking of incidents until closure. • Office 365 & Active Directory Management. • Licensing Software Oracle, SAP, PowerBI & AutoCAD. • VPN Connections for remote users. • Assets Management with Tags. • Conference room meeting management. • SLA, ITSM Management. • LAN, WAN access management. BCI(Outsourced for Allied Bank Limited) • Sahiwal • Full-time • 10/2020 - 01/2022 IT/Network Support Engineer • Diagnose and resolve nonrecurring problems. • Digital Signage & Electronic Queue-Management System. • Linux's user support, Imaging and installation. • CCTV security cameras Management. • Solar winds Orion for Mapping of Networks & Monitoring. • File Server, Network Drive, WinSCP (Linux to Windows). • Hyper Terminal, Putty for Switch and Router Access. • Network Performance Testing and Reporting. • IT Room Maintenance and Harnessing. Legends By Inzama Ul Haq (Textile Company) • Lahore • Full-time • 03/2018 - 12/2019 IT Support Engineer • Installation & Configuration of network devices. • Service requests and incident reports. • LAN, WAN Support. • Repairing and Replacing hardware. • Configuration of Users ID, Relocation of Hardware. • Inventory Management and Tagging. • Purchase of new software and hardware on approval. Soft-Tech(Software Company) • Sahiwal • Internship • 11/2017 - 03/2018 Software Quality Assurance Tester • Test Case Management. CRM Tools(Jira,Trello). BlackBox Testing, Database testing. Bug Reports. Adhoc testing. Agile Methodology. Waterfall Model. Postman Testing. Planning, Creating & Quality Standards. EDUCATION MSc in Computer Science Bahauddin Zakariya University • Multan, Punjab, Pakistan • GPA: 3.46 • 01/2015 - 08/2017 BSc in Computer Science Government College University • Faisalabad, Punjab, Pakistan • GPA: 61 • 03/2013 - 03/2015 CERTIFICATIONS Technical Support Fundamental Certified Google • 04/2022 - 04/2022 AWS Solution Architecture Associate AWS • 05/2021 - 05/2024 Azure Administrator AZ104 Microsoft • 02/2023 - 02/2024 Microsoft Azure Solution Architect AZ305 Microsoft • 02/2023 - 02/2024 SKILLS Active Directory, CCTV Cameras, Communication Skills, CRM Tools, Customer Service, Datacenter Management, Endpoint, Exchange Server, Hyper-Visor, IT Procurement, ITSM, NAS, Network Support, Office 365 Administration, Service Level Agreement(SLA), System Support, Troubleshooting, Vendor Management, VMWare