Fizza Riaz

Customer Relation Officer

About

Dedicated Customer Relations Officer with over 5 years of experience delivering exceptional customer service, managing client relationships, and resolving inquiries efficiently. Skilled in complaint resolution, customer retention, communication, and administrative support. Proven ability to build strong customer relationships, coordinate with cross-functional teams, and maintain high levels of client satisfaction while working in fast-paced environments. Proficient in CRM systems, Microsoft Office, and handling customer records with accuracy and professionalism.

Experience

Customer Relation Officer

CallTech Associates

20122014

Managed a high-volume workload within a deadline-driven environment. Resolved inquiries and achieved given tasks with an expected professional speed and accuracy. Helped the company in providing quality and responsible customer support. Introduced new techniques and consistent implement of new strategies in field of telemarketing improving selfproduction rate tremendously.

HR Manager

Dafiyah International

20152017

training new employees,recruiting employee, addressing the employee relationship . Conducts investigations when employee complaints or concerns are brought forth.

Shift Manager

KFC

20172019

Manage dining reservation  Help staff resolve on job challenges  Balance the cash register at the end of shift  Open or close the restaurant  Inform the next shift about pending task  Report maintaince

Education

MBA

Human Resource Management

National University Of Modern Languages, Islamabad

20132017

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