Faisal Niaz

KARACHI PAKISTAN PHONE 333-2727717 • E-MAIL [email protected] FAISAL NIAZ SUMMARY Dedicated Airliner and Customer Service professional bringing 20+ years of expertise in people management, sales skills, client grievances management, and staff development. Driven and decisive with passion for epitomizing customer service standards. ACADEMICS Bachelors of Studies Karachi University                                                                    Pakistan   SPECIALIZED COURSES/SKILLS Customer relationship management - WorkForce improvement - Service excellence for airlines - Training and Development - Conflict resolution -Business writing - Information systems protection - Project management essentials - Safety environment protocols PROFESSIONAL EXPERIENCE 1994 – 2020      EMIRATES AIRLINES                                     U.A.E Senior Customer Service Assistant • Handled all incoming passengers • Responded to customers' questions and complaints and dealt with problems either in person or by phone. • Achieved customer satisfaction through excellence in complaint handling and management. • Provided customers with service information. • Communicated effectively to appease angry customers by suggesting the best ways to resolve service issues. • Fleet management for customers amd airline flightdeck crew. • Handled complete mailing and visa service duties of Emirates Airlines. INTEREST AND ACTIVITES Reading, Travelling, Outdoor sports PERSONAL INFORMATION Age: 47 years                     Sex: Male                     Marital Status: Married LANGUAGES English - Urdu - Hindi REFERENCES Can be furnished on request.