Arif Rangwala

SUMMARY OF QUALIFICATIONS – TELECOM ENGINEER A Senior Engineering Professional with over ten years of expertise in optical network operation, system test engineering, product validation testing, optical network engineering, planning, field deployment and sales & technical customer support.  Professional strengths include: ·        Specializing in transport communication networks with strong leadership, communication skills and ability to work at all levels within a multinational and multicultural organizations as a team leader or team member. ·        Diverse knowledge and subject matter expertise in telecom network platforms such as OTN, ROADM, DWDM, SONET, ADSL, Gigabit Ethernet, and Transport Layer. With excellent understanding and experience in telecom network management interface OSS/NMS/EMS/SDN.  Comprehensive testing experience about Next Generation Networks (NGN) components in R&D. ·        Ability to apply the knowledge and experience in all aspects of voice and data communication network.  Extensive debugging and troubleshooting experience regarding complex network problems.  Lead and support customer facing interface as Subject Matter Expert (SME) for telecom network platforms.  Research & Development in Telecommunication Engineering with substantial knowledge & experience in system integration and validation. ·        Expertise in systems requirement testing, analysis and evaluation as per customer required features and specifications.  With experience in lab set up, test execution planning, lab & field acceptances, product evaluation testing, lab demos & deployment process.  Proven track record of Pre-Sale activities such as customer presentation & lab trials, RFP, and Post-Sale SLA support. ·        Extremely strong analytical, organizational and problem-solving skills which are coupled with an excellent work ethic and a drive for success. PROFESSIONAL ACCOMPLISHMENTS ·        Created and delivered technical training presentation for ADVA DWDM product features (such as encryption & control plane) to internal & external customers, and also created and implemented the MOP Method of procedure for major customer network upgrades. ·        Performed systems requirement evaluations & testing on Tellabs 7100 DWDM, resulted successful initial & future product releases to Verizon, AT&T, and several other multinational telecom service providers. ·        Provided support to Telcordia Technologies to approve several systems software releases for Tellabs 7100.  By reducing payments to Telcordia, using limited hardware & test equipment, saved Tellabs approximately $400,000 per month.  Performed network setup, configuration, provisioning and network alarms management & analysis for ADVA. ·        Performed AT&T product approval, network turn-up & evaluation in Alcatel, which resulted about over $1 Million worth of Alcatel 1648 SM ADM product revenue.  Managed AT&T order issuance and provisioning activities for end to end service establishment, trouble management and resolved issues in preparation for circuit turn up using Granite database. ·        Provided strong ADVA, Tellabs/Coriant and Alcatel Lucent /Nokia product knowledge and expertise by training and mentoring fellow engineers for Telcordia Technologies system setup and testing. ·        Performed ZHONE MALC DSLAM & mini-DSLAM product acceptance & evaluation in Etisalat Dubai UAE.  It resulted successful field deployment & network expansion throughout the region by increasing large number of subscribers (approximately $2 million revenue generated). PROFESSIONAL WORK EXPERIENCE INTELSAT                                                    ATLANTA, GEORGIA                                     May 2018 - Present Senior Engineer – Service & Project Support ·        Responsible for operational readiness initiatives for Intelsat Network Operations team new product. ·        Lead new project initiative for Operational Support, Service Delivery, and Service Assurance domains. ·        Provided support for new-product on-boarding and transition into operations. ·        Responsible for Operations readiness for deployment of new initiatives, products, and services. ·        Support customer documentation generation and adherence, to ensure Intelsat maintains customer service level: Escalation procedures, Service Support Plans, Concept of Operations (ConOPS), Customer Handbooks, and handover documentation. ADVA OPTICAL NETWORKING         ATLANTA, GEORGIA                 February 2011- December 2017 Senior Technical Service Engineer ·        Delivered all tier 3 technical services and project management for the Optical Transport Network (OTN) Platforms; Metro Core and Access Dense Wave Division Multiplexing (DWDM) platforms, both active and passive (ROADM/FOADM); Long-haul, Metro & Access DWDM ITU standards; Network Management Systems (NMS), SDN (Software Defined Network) and Cloud Connect. ·        Provided dedicated project management & technical expertise to major customers such as FNC Fujitsu Network and UBS and Amazon AWS, during the deployment / acceptance testing / turn up and maintenance of the network. ·        Supported tier 2 escalated customer cases and resolved them according to the service-level agreement (SLA) between R&D and the Technical Service team. ·              Introduced new product releases to the Technical Service team and other internal and external customers. Participated in regular meetings with R&D, PLM (Product Line Management) and sales team to keep current on the product development and bug resolution. ·                   Identified and communicated skills and knowledge requirements for new product releases. Assured customer usability and maintainability requirements of new products (serviceability). ·        Created and delivered technical service documents like training presentations, system qualification manuals, MOP (Method of Procedure), and RCA (Root Cause Analysis).  Generated, distributed and maintained technical tips and knowledge database articles on products. ·        Prepared & executed customer trials / demos for new products and releases to sales organization and global customers in collaboration with NPI (New Product Introduction) and R&D team. T-MOBILE     DOWNERS GROVE, ILLINOIS                                                January 2010 – February 2011 System Engineer (Consultant) ·        Tested and accepted T1 and Ethernet facilities for UMTS project. Monitored and maintained project tracker to ensure all circuits were accepted within dates specified. Interface with Local Exchange Carrier and Field Technicians to resolve problems with circuits, troubleshoot issues with circuit facilities, and to schedule the testing and turn-up of circuit facilities. ·        Provided detail design support for UMTS 2G & 3G Network for T-Mobile new service & expansion.  Updated the existing network design in Granite, and CIQ database.  Assist switch operation with clarification on various queries. ·        Provided Alcatel RSP and Tellabs RNC port assignments and provided the path links for ATM PVC & DACS ports assignments for 3G network expansion.  Performed Rehome of clusters to new RNC. ·        Build new & existing trunk groups, rebalancing, re-homing, path & port mapping.  Prepared spread sheet (cut sheet) for switch site implementation.  Assigned MGW ports for MSS server. ·        Updated the CIQs for T-Mobile Central Region markets and updated Homer Work Order status for each engineering assignments. TELLABS / CORIANT               NAPERVILLE, ILLINOIS                                         May 2005 – December 2009 Senior Systems Test Engineer ·        Developed and evaluated system requirements of Next Generation NE, NMS & EMS for various customer-based features & specifications.  Evaluated and validated system requirements thru systems application analysis and test. ·        Analyzed and evaluated ROADM, SONET and Gigabit Ethernet related feature requirements in collaboration with system architecture and development engineering groups. ·        System integration and validation testing of DWDM/SONET and Gigabit Ethernet circuits Tellabs 7100 ROADM various key feature releases such as: Control Plane Protection Call, Dynamic Reroute Call, End to End E2E NE and NMS & EMS features specifically built for Verizon & AT&T network applications. ·        Developed, executed, & documented manual & automated test plans using Mercury Test Director & Clear Quest.  Also performed interop testing of Tellabs 7100 equipment with various vendors’ equipment such as Fujitsu, Lucent and Ciena to conform to customer specified requirements & specifications. ·        Supported Telcordia OSS systems requirement evaluation and implementation.  Performed pre-testing analysis by simulation of NE and system faults & alarms by using system simulator software loads, NE loads, NMS & EMS. ·        Provided comprehensive support during the requirements development, evaluation & analysis for E2E End-to-End provisioning feature for Tellabs 7100 EMS system.  Resolved the requirement & feature implementation issues with the collaboration of development and requirements team.   ETISALAT - EMIRATES TELECOMMUNICATION CORPORATION, DUBAI, U.A.E February 2001 – April 2005 Project Support Engineer ·        Developed and performed acceptance & qualification test procedures of various telecom vendors such as Zhone, Lucent, Alcatel, and Ericsson (MALC 719 & Raptor100 DSLAM & mini-DSLAM, Lucent ADSL Stinger & MRT, Ericsson DSLAM etc). ·        Managed installation, configuration activities and coordinated commissioning & deployment process by leading the team of field engineers & technicians for all SONET & SDH and ATM transmission equipment in central offices throughout the region. ·        Coordinated the Installation and Commissioning process by leading the team of field engineers & technicians throughout the region. ·        Prepared CEAR (Cost Expenditure Approval Request) and BOQ (Bill of Quantity) for installation and commissioning of various transmission equipment.  Analyzed & updated the Waiter & Pending Service Order Reports of Transmission Equipment. ·        Performed Site Surveys of various Central Offices (Etisalat Exchange) in Dubai to collect the floor layouts, inventory details and network planning of Transmission Equipment.   ALCATEL-LUCENT           PLANO, TEXAS                                                                March 1994 – May 2001 Network & Project Engineer ·        Designed and planned networks involving equipment interfacing another Alcatel, vendor, and customer provided equipment.  Also performed AT&T lab demo, product evaluation testing, customer trials, feature roll-out, and test & turn up activities of 1631 DCS, 1648 ADM and 1680 OGM (optical gateway manager). Coordinated and maintained project and field activities for these systems. ·        Prepared responses of Request for Proposals (RFP) and Request for Quotes (RFQ) for AT&T SONET optical networks. ·        Demonstrated product evaluation and test plan, and procedure generation in support of customer trials and product approvals.  Tracked product related issues and evaluated products with intensive hands-on lab support and feature roll-out. Arranged and conducted order/sales support activities for the AT&T Account as part of Network Engineering’s Major IXC Account Team. ·        Developed and executed manual & automated test plans and procedures for use during system validation and interop testing with other telecom vendor’s equipment to conform requirements & functionality. ·        Executed test plans and conform relevant product safety and EMC legislation on Alcatel 10 GB Terminal for SONET & SDH specifications for Alcatel Submarine Network Division.   DATA MARKETING INTERNATIONAL, INC.        WOODWARD, OKLAHOMA August 1993 – March 1994 Design Engineer   ·        Implemented and coordinated Switching Power Supply design project from inception through product manufacturing.  Also, modified and improved Uninterruptible Lighting System with prototype design. ·        Coordinated R&D & test activities for Solid State Electronic Ballast design.   EDUCATION   Bachelor of Science in Electrical Engineering Oklahoma State University Graduated 1993