Ali Ahson

EDUCATION NED University of Engineering and Technology Karachi Bachelors in Telecommunication October2018 - November 2022 Beacon house School System Karachi Pre Engineering June 2012- August 2018 British International School Shanghai Shanghai, China Middle School June 2005- February 2012 WORK EXPERIENCE Interface Technologies Karachi Project Manager & Sales Specialist February 2023- August 2023 ● Organized and oversaw projects from start to finish. Guaranteed that the project is finalized to the contentment of client’s requirements, within the designated budget and timeline. Identified the project's goals, objectives, and scope and created a project plan that outlines the tasks, timelines, and resources required. Communicated with the project team and client, managed risks and issues, and monitored progress to ensure that the project stays on track. Also responsible for evaluating the project's success and identifying the areas for improvement in future projects. ● Providing product demonstrations to staff and clients, and taking the lead in resolving complaints. Analyzing sales team performance and scheduling training/refresher sessions accordingly. Conducting market research and sharing findings with the team. Working alongside the team to draw up strategies to increase customer base. Setting sales targets and implementing incentives. Providing accurate sales forecasts and allocating resources so targets are met. ● Responsibilities extended to sourcing and screening candidates for a variety of positions, including technical, managerial, and executive roles. Conducted interviews and evaluated candidates' skills and experience. Made hiring recommendations to the executives and managed the entire recruitment process, from sourcing to onboarding. Developed and implemented recruitment strategies to attract and retain top talent. Walmart (BPO: IBEX Global) Karachi Customer Support Specialist. August 2022- January 2023 ● Acted as a primary point of contact for international customers, via phone and email, responding to inquiries, complaints, and orders. ● Maintained product knowledge of Walmart products and services. ● Resolved escalated customer issues by collaborating with various internal departments to find prompt and effective solutions. ● Assisted customers from various countries and regions. ● Participated in ongoing training and development programs to enhance customer service skills and product knowledge. ● Adhered to Walmart’s policies while delivering support. The Great Masters Karachi Branch Manager. January 2020-August 2020 ● Developing store strategies to raise customers' pool, expand store traffic and optimize profitability. Meeting sales goals by training, motivating, mentoring, and providing feedback to store staff. Ensuring high levels of customers satisfaction through excellent service. ● Stayed up-to-date on industry trends and best practices. ● Collaborated with other departments to ensure a smooth hiring process Freelance Global Tutor. January 2017- Present • Experienced tutor with over 5 years of experience teaching a variety of subjects to students of all ages. • Proven ability to effectively communicate and engage students of all learning styles. • Strong understanding of educational pedagogy and best practices. • Developed and implemented customized lesson plans to meet the individual needs of each student. • Delivered engaging and interactive lessons that motivated students to learn. • Provided regular feedback and support to help students achieve their goals LEADERSHIP EXPERIENCE NED University of Engineering and Technology Karachi Team Lead in Final Year Project October2018 - November 2022 ● Partnered with my team members into successfully designing and developing Energy Efficient Home Automation through Heat Registry. Successfully managed our timeline and implement a proper workflow to help achieve our milestones efficiently. NED University of Engineering and Technology Karachi Basketball Team Captain and Coach October2018 - November 2022 PROJECTS Final Year Project: Energy Efficient Home Automation Through Heat Registry. • Developed a heat registry system for home automation that uses sensors to collect data on temperature, humidity, and thermal imaging camera for occupancy in a home. Used the data from the heat registry to create algorithms that control the heating and cooling systems in a home to maximize energy efficiency. Implemented the heat registry system on a Raspberry Pi and connected it to a variety of smart home devices. Demonstrated the effectiveness of the heat registry system by reducing energy consumption in a home by 45%. The results of testing of the system, showed that we were able to reduce energy usage by 45% and energy wastage by 85%. Leading to be awarded funding by Ignite foundation This project demonstrates my skills in: • Programming (Python, Raspberry Pi, Arduino, Esp32) || Data science (machine learning, statistics) • Home automation || Energy efficiency