Yashfa Nadeem

. Managed recruitment, onboarding and employee relations. • Conducted structured interviews and HR activities. • Assisted in employee engagement and performance initiatives. • Coordinated with departments to improve workplace communication.

Delivered excellent customer support via phone and digital channels. Resolved customer inquiries efficiently and ensured satisfaction. Maintained accurate records and handled sensitive information. Worked under pressure to meet service level agreements.

Represented Smart Qarza and Infinix in promotional campaigns and brand activations. Engaged with customers, explained product features and benefits, and generated interest. Built strong customer relationships and maintained a positive brand image. Developed communication, persuasion, and public interaction skills.