Specialist - Teleopti WFM | Saudi Networkers Services (SNS Group)
Doha (Overseas)Full Time
Posted 3 months ago
Job Description
• Optimizes the workforce of the contact center, back office and branches and stores.
• Manages the call center staff workforce.
• Provides the forecast demand reports according to the call center workload analysis.
• Creates the schedules automatic reports.
• Develops the reports and improves the overall customer...